Buyer bought an item using buy it now and paid now doesn't want the item or refund what should I do

[rogers1949]

Buyer bought an item using buy it now and paid now doesn't want the item or refund because he didn't win what should I do?

he bought one item and paid then bid on another item that would make the pair but didn't win now he doesn't want the item or a refund, told me I could relist it if I wanted. I told him I had no problem giving him a refund but didn't want to be out seller fees ect. Just wondering what should I do, didn't know if it would be right to keep the money or not, don't want to be breaking any rules or laws.

[kensgiftshop]

If the buyer says they don't want the item now, just cancel the order as buyers request.

[ed8108]

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@rogers1949 wrote:

Buyer bought an item using buy it now and paid now doesn't want the item or refund because he didn't win what should I do?

he bought one item and paid then bid on another item that would make the pair but didn't win now he doesn't want the item or a refund, told me I could relist it if I wanted. I told him I had no problem giving him a refund but didn't want to be out seller fees ect. Just wondering what should I do, didn't know if it would be right to keep the money or not, don't want to be breaking any rules or laws.

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Do not become an annoyance to your Buyer.  Do not delete the buyer's communication. Comply with your buyer's wishes.

[7606dennis · Accepted solution]

If you haven't already shipped, simply cancel at the buyer's request, refund and put them on your BBL.

[rogers1949]

so it's ok to keep his money $72.55 including shipping, and cancel the order without a refund?

[kensgiftshop]

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@rogers1949 wrote:

so it's ok to keep his money $72.55 including shipping, and cancel the order without a refund?

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I didn't say keep the money, I said to cancel the order as buyers request. When the order is canceled, the buyer is refunded.

[rogers1949]

the buyer said he didn't want the item, no refund needed and I didn't know if it was ok to keep the money so I was asking what to do because I didn't kno if I would be breaking any ebay rules or laws by keeping it. any way I refunded the money 100% and requested to cancel the order, done deal.

[rogers1949]

And to top it all off the guy that out bid him causing him to not want the item anymore is asking if I have another one and he should have bid on the other one but somebody bought it with the buy it now, I told him "he didn't want it anymore because you out bid him on this one so I refunded his money and requested the order be canceled, I might relist it someday" this is why I quit selling on ebay a long time ago, when I buy I just use the buy it now and get it overwith. when I would bid somebody would always bid me up to my max and retract their bid at the last minute, think I'm gonna just list with a fixed price from now on. Sorry, just my rant for the day.

Thanks for the help.

[chrysylys]

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@rogers1949 wrote:

And to top it all off the guy that out bid him causing him to not want the item anymore is asking if I have another one and he should have bid on the other one but somebody bought it with the buy it now, I told him "he didn't want it anymore because you out bid him on this one so I refunded his money and requested the order be canceled, I might relist it someday"

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Your 'other' buyer is expressing interest.  List it.  You may even be able to ship them together and save both of you some shipping expense.

[sam9876]

Keep the money.