Buyer asked for refund because item doesn’t fit!

[blackbirdandcompany]

I sold a dress and the buyer requested a return because it doesn’t fit them. I said no returns on the listing and I really don’t want to have to deal with a return and then trying to sell it again. What would happen if I declined the return? Has anyone had this happen? I never have! Help!!

[kensgiftshop]

Have they started a return or just asking you?

If they've started a return claiming the item doesn't fit, that would be a remorse return and you don't have to accept it.

If they haven't started a return and just asking about a refund, don't be surprised if the not fitting issue turns into the item is damaged or not described correct and file an INAD.

[simba6]

Sellers lose almost every case filed. If they filed an item not as described case, you would lose. If they just said they were unhappy with it,  there is a very slim chance you could win. I would issue a paid return label. Many buyers never get around to sending items back.

[chinohighcowboys1963]

Sellers are not required to issue refunds for fit issues. This is known as a Remorse return, and eBay’s MBG does not cover these types of returns, so you can deny the return.

[blackbirdandcompany]

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@kensgiftshop wrote:

Have they started a return or just asking you?

If they've started a return claiming the item doesn't fit, that would be a remorse return and you don't have to accept it.

If they haven't started a return and just asking about a refund, don't be surprised if the not fitting issue turns into the item is damaged or not described correct and file an INAD.

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Yeah they did already request a refund. Good to know about the remorse thing though! 

[kensgiftshop]

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@blackbirdandcompany wrote:

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Yeah they did already request a refund. Good to know about the remorse thing though! 

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If they chose doesn't fit when they opened the return, you can deny the return.

They could still file a case on Pay Pal for 180 days.

[cream_couture]

I have declined returns for fit reasons when my listing so no returns. I simply decline politely and suggest they sell it themselves. Never had any issues or false claims made because of it.

[mtgraves7984]

@cream_couture  just reminded me of something to watch out for, @blackbirdandcompany !

A year ago, I denied a Remorse request (listed 'no return'), eBay closed it in my favor. Then, the buyer opened a Not As Described claim with PayPal. I won that, too, but a year ago was the old days of selling on eBay.

Yes, certain buyers will find certain ways...

Proceed with caution.

[cream_couture]

@mtgraves7984
Mine were not in the old days of selling on eBay. They were within the last 3-6 months. eBay has the messages of the reason the buyer wanted to return it. I think it is low risk of scam/getting someone dishonest.

I won't run my business out of fear. I take normal precautions, am honest and fair. If someone tries to scam me, I fight it.

[blackbirdandcompany]

That’s good to know! Thank you 🙂

[blackbirdandcompany]

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@mtgraves7984 wrote:

@cream_couture  just reminded me of something to watch out for, @blackbirdandcompany !

A year ago, I denied a Remorse request (listed 'no return'), eBay closed it in my favor. Then, the buyer opened a Not As Described claim with PayPal. I won that, too, but a year ago was the old days of selling on eBay.

Yes, certain buyers will find certain ways...

Proceed with caution.

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Oh wow. That’s so dumb! Respect the no returns people. Ugh. Thank you!!!

[cream_couture]

You're welcome:)