eBay

firstwave · ‎02-10-2019

Buyer requested a return. He said he ordered it by mistake. I list as no returns. The problem is, if I accept the return, the buyer pays return shipping. But, how do I get the original shipping deducted from the refund? I offered free shipping, but it obviously was not free for me to ship. I don't see any option to get my original shipping back.

Select a reply

Accept the return

The buyer pays for return shipping, and we'll provide them all the return details. Just wait to get the item back before you refund the buyer.

Offer another item just like it

The buyer can still decide to get a refund instead.

Offer a different item

The buyer can still decide to get a refund instead.

Give a full refund

You fully refund the buyer to close this request. The buyer keeps the item.

Offer a partial refund

You have one chance to offer an amount. The buyer keeps the item.

Decline the return

This will automatically close the buyer's request.

Send the buyer a message

You can reply to the buyer.

*coins · ‎02-10-2019

Hi, @firstwave. There is no way to get your original shipping back. You could do a partial refund minus your original shipping, but there is no guarantee the buyer will be happy with that. They may decline it but it would be worth a try. Only those who charge for shipping can get their original shipping back.
Good luck!

https://bio.link/langs

7606dennis · ‎02-10-2019

If the original sale included free shipping there is no original shipping to deduct. Your options are to decline the request since you have a No Returns policy or refund the full amount that the buyer originally paid. At least that is the way I understand it.

"It is an intelligent man that is aware of his own ignorance."

cream_couture · ‎02-10-2019

I would just decline the return request. You don't have to accept a return request for a buyer's remorse reason.

selmon_97 · ‎02-10-2019

Don't accept

poanann_0 · ‎02-10-2019

@cream_couture wrote:
I would just decline the return request. You don't have to accept a return request for a buyer's remorse reason.

That is correct, your returns policy states No Returns accepted.

You are free to abide by your policy.

firstwave · ‎02-11-2019

If I don't accept the return, can the buyer try to return it again?

importparts123 · ‎02-12-2019

@firstwave wrote:
Buyer requested a return. He said he ordered it by mistake. I list as no returns. The problem is, if I accept the return, the buyer pays return shipping. But, how do I get the original shipping deducted from the refund? I offered free shipping, but it obviously was not free for me to ship. I don't see any option to get my original shipping back.

Select a reply
Accept the return
The buyer pays for return shipping, and we'll provide them all the return details. Just wait to get the item back before you refund the buyer.
Offer another item just like it
The buyer can still decide to get a refund instead.
Offer a different item
The buyer can still decide to get a refund instead.
Give a full refund
You fully refund the buyer to close this request. The buyer keeps the item.
Offer a partial refund
You have one chance to offer an amount. The buyer keeps the item.
Decline the return
This will automatically close the buyer's request.
Send the buyer a message
You can reply to the buyer.

decline and block the buyer. I can never understand how anyone "orders an item by mistake". your buyer obviously came to ebay, searched for your item, saw it, bought it and paid for it, but it was a mistake. LOL. at least your buyer was honest and admitted it. most would claim SNAD just to get a free return