Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

Handling Returns when incorrect reason for return is selected

Hello, Recently I have had a trend of returns where buyers have incorrectly categorized returns. For example I sold a phone recently which was advertised to be locked to a prepaid carrier. The user then opened a return for an item not as described be...

Less than stellar return process.

Preface: I had no choice, I could not source the needed part anywhere else. Even the dealership claimed that they could not source the part. This ad specifically stated it would fit our exact vehicle and confirmed that it would fit in the "thank you ...

Is Paypal Charging Me Twice for Shipping Charges?

For my last 2 shipments on Ebay, I've noticed the charge deducted on my Paypal account AND deducted from my personal checking account. This has never happened before and I always keep a positive balance in Paypal. What is happening?

Resolved! Chargebacks on USPS shipments?

does returning empty packages scam still occur on ebay in recent years?

I am a new seller in ebay, is there any new policy on ebay that could protect the sellers wouldn't be harmed from this kind of scam?I wonder whether ebay supports this kind of scam because they presumably put the buyers in favor position, even the se...

New Return Policies

I have been selling on Ebay for 15 years. This was originally a venue for small (and large) sellers to offer their products. Ebay has increasingly imposed their preferences on its sellers even though really we own our businesses and just use Ebay as ...

Ebay uses paypal to avoid refunds 3rd party hustle

I have been shopping on ebay for a few years and kept my purchases cheap because I always suspected that the whole ebay-paypal relationship to be a deniability hustle. So it finally happened, I bough a pair of police suspenders, they arrived broke, t...

Incorrect address format

Hello,I am an amateur seller, and just sold an item for ~=$150.I went to print the label, but got two error messages: "Failed to obtain services from USPSShipTo province is invalid or unsupported.""There is a problem with the ship to address. Please ...

Resolved! SCAM!! Need help!

Hi guys. I thought I got scammed. Here's the thing.I bought a brand new iPhone Xs max 256GB from a zero feedback new user (registered on Mar. 2019) at a rather low price (less than 700 bucks) and thought it was a great deal on Apr. 16.The seller did ...

Resolved! Fradulent item location: listed as USA when it is really India

I have been dealing with a seller that lists the item location as: Jamaica, New York, USA. I often check the item location to make sure that I get prompt shipping service. But the hint came when I saw tracking information show the real pick-up locati...

What is this guy’s scheme and how can he possibly win?

I recently purchased this jacket: https://www.ebay.com/itm/Arcteryx-Men-39-s-Black-Gamma-MX-Hoody-Size-Medium-/223468198356?txnId=2229940804012#vi__app-cvip-panel It it turned out to be a counterfeit and I was able to get confirmation from Arcteryx. ...

Shipping scam

There is an ebay seller offering an item for $5.50 with free FedEx overnight shipping. I couldn't believe it so I bought one just to find out and sure enough I received the item FedEx Priority Overnight. I checked the cost for that from his location ...

HP computer parts ripoff, four in a row

I've had four HP computer part sales that ended in a buyer wanting a refund in a row. What can I do? Nothing.

Can seller offering free returns withhold SNAD refund if the item was returned in same condition?

I recently purchased a MY AMAZING BLOW DRY SECRET QUICK DRY SHAKE N SPRAY from a seller with 99.9% rating, which ended up being my first ever return on Ebay. I never check whether a seller has free returns or not, as I only buy stuff I would like to ...

Resolved! Seller has returned item to sender twice.

I purchased an item about 10 days ago and the seller shipped it out immediately. It got about 60 miles from my residence and the seller put in a request to return the item through ups. I didn't think much of it, maybe he sent wrong item etc. So he th...