Seller News: May 2025
Catch up on the latest updates focusing on trust and optimization.
Catch up on the latest updates focusing on trust and optimization.
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Seller Protections are in place for sellers impacted by recent tornadoes and severe weather. Our thoughts are with the communities across the country that have been impacted by recent natural disasters. Many states in the central region of the countr...
Hi, So I bought an item that had a 30 day return policy with buyer pays shipping, and the item didn't fit so I decided to return it. So yesterday I go initiate a return and Ebay redirects me to PayPal where it has me authorize a transaction for a shi...
Hello, So i'm quite new to ebay and 2 days ago i bought a bike lock. turns out my friend also gave the same exact thing on the same day. So i cancelled the purchase before the seller send the product. When I cancelled a purchase in eBay, the seller u...
I bought 11 sheets of glass from a seller (6 different listings). When I got it, it was not my order. I contacted the seller. She admitted that she sent me someone elses order. She told me to send it back. I did. I had to send it in 2 different boxes...
I have another thread on this situation, but things have evolved after I already marked it as solved. So please pardon my new post if it bothers you. I bought an item with stated free USPS Priority Mail shipping. Item showed Fast 'N Free, but was mar...
I may have found a solution to this problem in certain cases. I think it has to do with a differing piece of information in eBay and Paypal or within eBay pages. For example: the wrong zip, or a street address that is over 40 characters, or a differe...
I recently sold to someone in Germany and tracking shows the item was never delivered. It did make it as far as the global shipping address in Kentucky but nothing else from there. It has been over a month and he's requested a refund. I have spoken w...
A couple of days ago, I won an auction of Japanese goods from a seller in Japan and was able to access the pay page for the first time and the Confirm and Pay button was blue, but then decided to ask the seller before paying the items to change the s...
Shipped two lots in small flat rate boxes. (I guarantee they were the correct box 100%) Printed and paid for both labels at the correct price for both small flat rate boxes . Both were well within the weight limit and restrictions . Both were confirm...
I tried to list an item for US delivery with the "Calculate: Cost Varies by Buyer Location" option for shipping. When I previewed the listing, I could see the Calculate hyperlink. When the listing posted, it displayed a dollar amount instead of the C...
A customer wanted to return an item purchased and it was accepted by eBay. The customer then emails me with the USPS tracking number and when I check it on USPS, it says delivered but I haven't received the return. My eBay dashboard, however, only sa...
I've been an ebay member since the early 2000's. I've purchased hundreds, if probably not thousands of dollars of items over that time span. And this is the first negative feedback that I have given to a seller. I had purchased what was suppose to be...
I have two returns open in which I sent a replacement offer and neither buyer ever followed up on the offer. One of the returns should be closing tomorrow (30 days) and I am worried if this will cause a defect on my account. I know if a buyer accepts...
I ran into this problem last night, and finally worked around it by using the USPS FR Padded Envelope instead, but I'd still like to find an answer for next time... I had a manila folder of eBay paperwork to mail to my CPA, and it all fit in the Tyve...
A buyer bought a hat from me and filed a return stating that the hat is not as described. I provided a label to him. So the package he sent me only got the shopping bag and a sticker that I had sent to him, the hat was not there. I filed a claim for ...
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