Buyer Choosing Shipping Method
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‎06-09-2023 06:30 AM
Okay, I just received an offer for an item, clicked accept offer. Now my item is sold, I can invoice the buyer. There are 3 shipping choices that I choose, the buyer can choose. How can I invoice the buyer if I do not know what shipping choice they are going to pick?
Buyer Choosing Shipping Method
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‎06-09-2023 06:33 AM - edited ‎06-09-2023 06:33 AM
You will find out which shipping they choose when they pay.
Sending invoices is not necessary, eBay already sends them.
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‎06-09-2023 07:04 AM
Do not send an invoice to the buyer.
Sending an invoice is rarely needed; for instance, if they have purchased multiple items and you are adjusting the shipping cost. But for a regular transaction you should just wait for them to pay, as noted in the other post.
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‎06-09-2023 07:42 AM
Hey @pattbecke-6. As mentioned above, there's no reason to send an invoice unless you have to make an adjustment, for example combined shipping costs or adding another shipping method the buyer requested.
All the buyer has to do is go to their shopping cart to check out.
eBay sends out payment reminders to buyers automatically. Sending invoices is a duplication of efforts and clogs the buyer's inbox.
Sending an invoice locks in the shipping cost. That could have a big financial impact on someone that uses calculated shipping. The shipping price gets locked in based on the buyer's default location, but if they change the address at checkout to have that item shipped to Mom across the country, that shipping cost can change by leaps and bounds and seller is out the $$.
Finally, sending an invoice resets the clock on when an order can be cancelled for non-payment when sellers handle UPIs manually. The automated system will cancel based on the seller's settings regardless of sending an invoice, but when you use the manual process and an invoice is sent it resets the clock, giving the buyer an additional 4 days before the system will let the seller cancel.
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‎06-09-2023 09:22 AM
Thank you so very much!!! That's exactly what happened to me when I sold the last item I sold and it was a large ticket item. They're shipping address was different than their online address of which I based my shipping costs on.. it cost me at least $15 more to ship the item than it would have had I shipped it to the address that they had in eBay. Greatly appreciate your help!!
