eBay

lostwitness14 · ‎10-06-2018

An item sold using the "Buy It Now" option that generated an auto-payment based on the buyer's Ebay/PP address in the USA. After it sold, I recieved a message from the buyer saying that PP has bypassed the address specification. Now the buyer wants the item sent to another address in Canada. Problem is the shipping cost within Canada is greater than the cost that was added to the original order for the USA address. Should I cancel the order and ask the buyer to input the correct address in their Ebay/PP? Any help would be appreciated.

orangehound · ‎10-06-2018

If this happened to me, I would give the buyer two options. (a) I would ship to the USA address, or (b) I would cancel the sale at their request.

But, I could not ship to the Canadian address because that is not how the item was purchased.

koinonia215 · ‎10-08-2018

I would cancel the order and choose the problem with their address for the reason (something like that). You are only supposed to ship to the address shown with the payment. If you ship anywhere else, you lose any help from ebay if seller files a claim.

lja440 · ‎10-08-2018

First off DO NOT DO IT. There has been a scam going around where purchases have been hacked and requests for a change of address sent.

Reply that you must ship to the address in the 'ships to' portion of the payment. Per eBay's and PayPal rules.

Offer to refund the payment so they can change the address and repay. Tell them that the S/H will change as the calculator will take into account the address they want it shipped to.