Buyer Abuses Return System

[Anonymous]

Buyer purchases an item.   Clearly in the title and in description, the word "miniature" appears, so it was accurately described.    Buyer receives and opens a case for Item Not as Described.

Sends me an email "its just too small, I don't like it".

I do not take returns. 

Ebay still approves the return.

They abused the system and opened a false claim and admitted clearly it was buyer's remorse.

WHERE IS MY SELLER PROTECTION ?????

[1tuna]

buyers do not need a reason at all to return anything,there is nothing you can do to stop it but just offer up the refund when it comes back.the next time it happens will be the same way,your best bet to smooth things out is to accept future returns  immediately,that makes the next move the buyers and communication can then stop

[cheri--b]

I've tried to add photos with the ruler and paper clips, and the largest number of inches in the item title. As well as repeating the word in the item description.

I have small items and when I asked on here when I first started selling, those where advice I got from experienced sellers.

For just the reason you said. You can have it in the description but if the buyer doesn't pay attention, you're the one who's going to wind up with the return. So the more ways the item can be instantaneously obvious, the better.

I had one person complain that it was smaller than they expected. They said it was their fault. But still ask to return. I said that because it met the description they would pay shipping which is cheap on this item, and that I would welcome the return. I also gave apologies and understanding that it's disappointing and a display option that I use that makes them look nice. So she thought about it for a couple of days and decided to keep it. She was disappointed but once she got understood for that she was less disappointed.

Sorry you've dealt with this. Hope these ideas help.

[johnrj1226]

How big  or small is "miniature" ?  A miniature pony  is 34" to 38" tall a Shetland is above 38".

Exact dimensions are always a good thing

[kensgiftshop]

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@Anonymous wrote:

Buyer purchases an item.   Clearly in the title and in description, the word "miniature" appears, so it was accurately described. 

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You should put measurements in the listings so buyer knows the size.

Just putting miniature, doesn't tell buyer much.

[scga912]

eBay generally auto-approves SNAD return requests.

Report the buyer.  That's about all you can do.  It will put them on eBay's radar and if a pattern develops, they may take action (it'll take a lot of reports)

If you do decide to accept returns in the future, and become TRS, you might've been eligible for a false SNAD shipping credit.  Measurements would help your position.

[myboardid]

You should definitely add the measurements, that will prevent some people from making a mistake, but even if you add those, you will still have buyers who pay no attention to them and will want to return because they are too small.  I also sell some small items and have had quite a few returns for that reason

[yuzuha]

Without giving any sort of actual measurements, calling something "miniature" is meaningless as different people will have different ideas of what would be considered "miniature."  You can't really fault the buyer for that one when you didn't give them any clue as to its actual size.

[savercitystore]

Ebay ALWAYS sides with the BUYER....even during obvious fraudulent returns.

I don't think there is ANY manual review of the returns process by an actual human.

Ebay doesn't care about the SELLER

Get used to it

It doesn't matter that you are the one paying THEM for their services.

I've been on here since the start of Ebay and have a stellar reputation and 11,400 feedbacks....and have been told by an Ebay rep that I "can't prove that I am telling the truth" about a fraudulent returns request case.

I can file and appeal.....but will not get my money back after Ebay automatically debits my Paypal.

[lagarto_electronico]

Did the buyer return the item they purchased from you (undamaged)?