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Holiday Shipping Dates

We’ve published the carriers' last days to ship for on-time holiday delivery using the services available through eBay Labels. These dates will help ensure your buyers receive their orders in time for the holidays. You can find the details at ebay.co...

Missing Item Delivered After Refund Issued

I shipped an item via USPS to a buyer on March 17 and after the first 3 days of transit, there waS no more movement and tracking seemed to be at a standstill with the update “in transit to next facility.” After no delivery updates for almost 3 weeks ...

Looking for information on and experience with new "eBay Standard International Delivery" service

Hello, I've sold internationally for over a decade and shipped well over a thousand packages directly using USPS. The costs have gone up significantly, especially within First Class International but I suppose the addition of e-DELCON (delivery confi...

eBay Seller Scam - Please Help

Hi, I just purchased some ultra cheap processors from the seller "lovemilk.store" (prices too good to be true). Long story short, UPS tracking says they were delivered "At Dock". I have seen this scam before obviously. There is multiple negative feed...

I keep getting this...THERE WAS A PROBLEM WITH BUSINESS POLICIES Help!

Why do I keep getting the warning below?There was a problem with business policies.Please try again in a few moments. If that doesn't work, review our help site to learn how to contact Customer Service.If you want to stop using business policies, you...

As a Seller - Including Automatic Return Label In Package, RMA's and Automatically Accepting Returns

As a relatively new seller I have a few questions about Return Policies and this forum to date has been a wonderful source of guidance and good information. Here are my questions:1) Is it a good idea to include an eBay purchased Return Shipping Label...

Estimated Delivery Times

At the last Wednesday Chat I brought up this 'estimated' delivery time thing once again. brian@ebay answered me. The historical shipping data is still taken into account. If you have a 2 or 3 day handling time but typically ship within 1 business day...

Tracking not updated

Anyone else having their packages "not received" by USPS? I drop it off at the counter at USPS(yes i know its best to stand in line and watch them personally scan them in) and I have had two packages in as many weeks never show up in their system. I ...

Definite Mail Delivery Slowdown

April 15th, 2020 Hi Guys, This isn't about anything I haven't received. This isn't about any specific item. It's about an issue that's affecting us all. It's about the fact that there has been a definite mail slowdown ever since this Covid virus thin...

Items Sent to NY, PA, KS from RI Just Scanned -- In SEATTLE

3 packages I shipped Saturday here in RI had no scans of any kind until a few minutes ago -- they were going from me in RI to NY, PA and KS, respectively. All three now have the following: "Arrived at USPS Regional FacilityApr-15-20, 07:42 AM, SEATTL...

eBay phone number from outside USA

Hi , if I am outside the USA and I would like to call the customer service in eBay , how can I do this , I have tried many times to call the number started with 1866 but unfortunately it did not go through. so I would really appreciate it if you can ...

Resolved! Seller not issuing a refund, and Ebay states that I'm not authorized to let them step in

So the seller received an item back that I had previously bought. I know that because I have tracking and they have notified me too. Still, I don't have my refund, and when I try to ask eBay step in, I just can't. Why is that? The seller did issue a ...

"Error creating label: We could not complete the payment with PayPal. Please check Paypal

Is anyone else getting the error "Error creating label: We could not complete the payment with PayPal. Please check your PayPal setup, such as funding sources, and try again." I have double checked all funding sources and available funds via PayPal. ...

High Return Rate

Hello. I got worried about extremely high return rate (18%) it's all because dumb people who can't setup cable modem and open return right away (doesn't work defective) and returning completely working items. I'm worried is this can bring me to serio...

Standard SpeedPak vs Expedited Shipping from outside US

I paid $12.99 for "Expedited Shipping from outside US" however, the tracking number ES10006809880660001010001E0N indicates "Standard SpeedPak" see below: US $1.99United StatesStandard SpeedPAK from China/Hong Kong/TaiwanEstimated between Thu. Apr. 30...

Cannot post to Australia, covid19

I have two sold items to go to Australia. My post office here in Spain will not accept them as they say they are not able to ship to Australia or Portugal. Ebay system is now nudging me saying the items have not been dispatched in time. I offered ref...