Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

ebays Server Down

I have a customer who won multiple auctions. my problem is they live in Canada and I use ebays global shipping for all items shipped outside the u.s. so I am unable to send them an invoice, now with ebays server being down I am unable to combine ship...

Buyer wants refund - item not received - still in transit

Hi there, I have been having significant shipping delays with my sales lately during this COVID-19 situation and received a message from a buyer who wants a refund. The item is still in transit, it was shipped March 27, with the last update being on ...

item not received seller no want delivery my order

Hello , everybody today i have a bad experience in eBay , i have bought a digital item in eBay which can delivery within 24H max , but the seller no want to delivery my order after the purchase, he stop reply me , and i give him bad feedback then he ...

Resolved! Should I wait or go to paypal and request a refund after buying gold chain off ebay?

I bought a gold chain off ebay and the seller who has high feedback(11k) told me he sent it to an ebay warehouse somewhere in new york to ship later to my address(I live in Ontario, Canada). The tracking code provided initially says it has been deliv...

Resolved! Buyer wont close refunded case

Sent sold item to a buyer without tracking (my mistake) they reported not receiving item (very coincidental the only two things i've ever sent without tracking are also the only two things that buyers have reported as missing, again my fault). The bu...

international shipping

Can anyone help me with the international shipping?I am very confused with the difference in global and the new international standard shipping cost.Do I, as the seller, get charged more fees for offering the international standard? Recently a buyer ...

Additional shipping or order cancelled?

Hello everyone, I recently purchased from a seller who is international from myself. I took advantage of the sellers multi purchase discount. the listing of all the items included free international shipping. A small discount plus free shipping was a...

Packages being delivered to the wrong address threads ...

Is it me or does there seem to be an increase in the number of threads and Q & A posts from Buyers claiming their purchase was delivered to the wrong address? It just seems there have been a lot of them lately ...

First Class Package shipping for a 14 ounce package shows $10.10 for buyers?

I have been selling this item for almost a year, using calculated shipping plus a 50¢ handling fee. I don't recall the buyer every being charged $10.10 for a 14 ounce package. I had one going from 92802 to 10595, and from 92802 to 30747. I pay the on...

Ship by Apr 23 at 11:59pm PDT -- Estimated delivery date shown to buyer:Apr 24, 2020

I wish eBay would stop doing this. I extended my handling time for a reason, but unless I ship immediately, my packages will be "late." Ship by Apr 23 at 11:59pm PDTMake sure you ship your order within the handling time you specified in the listing.E...

Shipping not Accurate for seller in listing

Hi, I recently posted an item that when I selected the shipping method in the listing it said that the shipping costs would range between $11.95-38.85. However, when going into the listing from the seller's standpoint it shows that shipping WILL cost...

Accepted Counteroffer and seller is requesting cheaper shipping option

Hi folks, I'm new to eBay and appreciate any help I can get. I accepted an offer on an item and the buyer wants a cheaper shipping option than the priority mail I offered. I am happy to offer a cheaper option but am unsure how to get it done. He has ...

Not insured when you generate a return label for customer

I have always wondered when you get a return and generate the label for the customer if it would be insured on the return trip? I received an answer from an eBay CS agent yesterday stating that it would NOT be insured and there is no way to include i...

Item was returned thru USPS "request to have your package returned to the sender"

I recently purchased an item from a seller on ebay on March 27. It was purchased on a Friday. Two days later I messaged the seller to cancel my order. Seller did not reply. The following Monday comes and I get a message that my order has been shipped...

Seller opened up a case against me?? What can I do as a buyer??

OMG Please help me! I ordered Lululemon leggings in a size 2. However, the item I received from the seller was a size 4. I promptly messaged them and told them that they sent me the wrong item and asked if they still had the original size I ordered. ...