03-10-2018 06:28 AM
Hi ya all,
I bought a brand new HTC 10 last July and it broke down last week, which I believe should still be covered by guarantee. I have sent couple of messages to the seller, wothout receiving any reply.
Any ideas what to do? I have tried opening a case to resolution center, but I get stuck because the list of otems is not showing past six months so I am not able to select the product I am having problems with.
03-10-2018 06:32 AM
Warranties are serviced by manufacturers, not sellers. You should be contacting HTC to see if they can help you. They may not however since sales on sites like this are often excluded.
03-10-2018 08:08 AM
03-10-2018 09:16 AM
@jovihavawrote:Hi ya all,
I bought a brand new HTC 10 last July and it broke down last week, which I believe should still be covered by guarantee. I have sent couple of messages to the seller, wothout receiving any reply.
Any ideas what to do? I have tried opening a case to resolution center, but I get stuck because the list of otems is not showing past six months so I am not able to select the product I am having problems with.
Just to help clarify the difference between the eBay Money Back Guarantee (MBG) and a manufacturer warranty:
03-10-2018 10:09 AM
Which guarantee do you think should be covering your phone? eBay doesn’t provide a warranty, the money back guarantee ensures you will get the item you purchased, nothing more. And you have 30 days to file a request. A warranty comes from the manufacturer and you have to contact them if you think the phone is under warranty. eBay doesn’t get involved in that.