@jae1hyunl_5 wrote:
Hi. I bought a book, and it came with no CD. The title said CD included but the listing said no.
They accept returns, but am I responsible for return shipping?
Hello. Respectfully, did you not think to ask the seller which was correct? Also did you contact the seller about it. That CD just may have been left out and the seller has it. Often I have sent messages simply as a heads up to inform a seller that their title and item description conflict with each other. I think it's always a good idea to clarify any discrepancies before making a purchase. Sellers are human (well I think most of us are) and stuff happens. Usually in this case, it would be the result of the seller using a template to list the book. Maybe the last book listed had the CD.
My personal experience with this was purchasing something and when it arrived, whichever description I focused on was the incorrect one, I felt I was as much at fault as the seller. I notified her about it and did not expect a refund. It only had to happen once. Lesson learned.
On the other hand, if I make the mistake as a seller, I would own it and issue the refund. The cost would determine whether I wanted the item returned or not.
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energy flows where attention goes
