eBay

packman60 · ‎07-24-2019

I just want to make sure that I handle this return correctly:

Buyer opened a return saying she received the wrong item so ebay automatically accepted the return. She claims she received a M in the dress when it was supposed to be an XL. Well, I never had it in a M but whatever. Ebay charged me with return label.

I got the dress today and it is the exact dress she ordered and the correct size. I called ebay and they said I could just refund her the price of the dress and not the return shipping.

So if I go into the case where it says issue refund will it give me the option to put in the amount I want to refund?

It says if I refund it will be closed. I have never had that happen so I want to make sure if I click that button that she doesn't get the entire refund

Thanks

ja-2149 · ‎07-24-2019

eBay lied to you, which is unusual. When you click that button, your buyer gets a full refund, and you get your FVF credit and PayPal fees back.

If you try to partially refund at PayPal, you don't get FVF and fees back, and your buyer can open a claim or a chargeback for the rest of the refund.

evelyb30 · ‎07-24-2019

I think the last responder meant to type "Ebay lied to you, which isn't unusual". The reps often have no idea what they're talking about and will say whatever they can think of to mollify angry sellers. I had to eat an SNAD return myself this week that was exactly as described. (brand new with original tags, never used) Full refund of course.

She who dies with the most toys still dies; when's the estate sale?

kensgiftshop · ‎07-24-2019

If buyer filed a remorse return, you would be able to just refund item price only.

Since they filed an INAD, buyer gets a full refund.

After you refund, you can appeal and try and get the return shipping back and you can also report the buyer for abusing the MBG.

Have a great day.

breaker_recycling · ‎11-07-2019

Yes, I know exactly how you feel over a bogus SNAD and ebay will do anything to fob you off - "Sellers Protection"....Ha Ha what a joke!!.

A buyer and seller of barcode scanners purchased three I had listed on ebay clearly described and classified as "Not working; for parts only, untested, no batteries and no returns", yet they started a returns process because they were "not as described", purportedly due to the items having faulty triggers - so basically which part of untested, not working and for parts only was incorrect!!??
Anyway, clearly this buyer knows how to play the ebay system to the full because I then found that after contacting ebay several times during the process, ebay advised me to accept the return, then ebay suggest you raise a complaint for abuse of the return process once you receive them, only to then find out they refund the buyer in full regardless, you're also hit for return postage costs, then finally ebay reject your appeals and all......basically you're wasting your time raising it with them...….you're screwed, best accept it........WOW!!!
Furthermore after spending $50 for a battery (during the return transit period) so that I could power them up once I received them back (I could smell a rat), I then find each one has faults more glaring than having any faulty triggers (i.e. dud LCD screens), but curiously that was not mentioned by the buyer, suggesting more than very strongly that parts were swapped over...…..and yet ebay say they can't (or won't) do anything.
In summary- screwed by the buyer with full assistance of ebay…...yes it's an open licence for buyers to screw you for the lot and there's nothing you can do about.....THE BUYER WINS.....THE BUYER WINS......THE BUYER WINS......THE SELLER LOSES...…..THE SELLER LOSES...…..THE SELLER LOSES...…..SO ONCE AGAIN YOU'RE SCREWED, BE WARNED - ebay are not making this clear!!!!!

no_zero369 · ‎11-07-2019

@ja-2149 wrote:
eBay lied to you, which is unusual. When you click that button, your buyer gets a full refund, and you get your FVF credit and PayPal fees back.

If you try to partially refund at PayPal, you don't get FVF and fees back, and your buyer can open a claim or a chargeback for the rest of the refund.

I think due to a recent change in PP policy, online sellers are now being brought to par with B&M stores and a return/refund no longer means a return of PP fees. Just another 'cost' to add to the cost of doing business.