Blue Care Express

[**lionmary**]

I purchased some coffee and the seller that has a good rating shipped it via Blue Care Express.  Blue Care states they delivered it to my home and handed it directly to a person.  My husband and I live in a single family home in a rural setting.  We never got it.  When I googled Blue Care to get their number to call them I saw a website that rates companies and they had a horrible rating with the main issue being my complaint.  Did anyone have an issue with them that had a positive response.

[rla0001]

Blue Care Express is a freaking scam. Amazon sellers also sell items on eBay.  The merchandise actually gets shipped through Amazon's own logistics service. but Amazon does not provide publicly available tracking. So sellers use a third party, Bluecare Express, to provide online tracking.  Now there are some real problems here. First anyone who watches the news knows that hardly a week seems to pass where some Amazon delivery driver isn't caught stealing and they use every trick in the book. The have even been caught photographing deliveries at your house and then taking the package after they photograph it. To make things even worse Bluecare Express has no issue providing false tracking information. I have often seen them post online tracking that claimed merchandise was placed in my hands when they have not even delivered the merchandise. Additionally I have had them fail to deliver period. The worst crook in the entire scheme is ebay itself because it allows this to go on, customers getting the shaft, while it runs to the bank with the money it makes off these quazi-Amazon sales.  The innocent customer gets to spend hours on the phone getting lied to by ebay while eventually just having to file a charge back to get his money returned. Amazon is not much better as they want you to walk all over your neighborhood looking for the package they were responsible to deliver.

I first complained to ebay about this BluCare Express scam almost a year ago and ebay has done absolutely nothing to correct the issue. Apparently they are afraid they will loose business if they ask anything of Amazon - so they are happy to screw their customers. and take the money. Ebay could easily require legitimate tracking and Amazon logistics could easily set up a web page that provides real time tracking. What Amazon has been a failure at is keeping their delivery drivers honest and as long as they can claim they make deliveries that are not made the customer gets the shaft. I'm not saying every Amazon driver is a crook, but there is enough wrong with the system to put the buyer at an unacceptable risk compared to third party shippers. I can also state that my own experiences with this scheme have resulted in way to much time fighting with eBay with virtually no customer concentric results.

What ebay does not seem to grasp is that it is no longer "IT". Shoppers have hundreds of other places to go online. They can refuse Amazon logistics and BlueCare Express at other venues and frankly, if you are willing to shop, you'll find very competitive pricing elsewhere.  Ebay could fix this by demanding that Amazon clean up its act, but then ebay doesn't seem to want to clean up its own act.  Ebay could require Amazon sellers to click a box so that buyers may chose to avoid any chance of Amazon/BlueCare Express deliveries, but why? Presently ebay get the money and it is the customers who are forced to fight for their stolen money. As for me. I only purchase mostly piddly things on ebay anymore. I am more than willing to shop elsewhere, get honest service, not expect a percentage of my purchases to result in rip offs like ebay, and not have to fight when ebay is complicit in me being ripped off.

[rla0001]

Here is some real exciting news. I spent near two hours on the phone with an Amazon manager while they did research and we discussed (ebay) non-deliveries related to Blue Care express.  First off there is absolutely no business arrangement of any kind between Amazon and BlueCare Express. In fact Amazon provides no access to its REAL tracking number database to BlueCare Express and has no idea where BlueCare Express is getting its tracking information other than from your ebay seller. Does the word FAKE come to mind? To further complicate the issue Amazon told me that their logistics service would not be able to tell me even if they shipped an ebay related package to me or printed a shipping label unless they had the real Amazon tracking number (TDA number).  Amazon further communicated that one additional issue is that many ebay sellers using Amazon are not Amazon registered sellers at all, but people who purchase items off Amazon, sell on ebay and then ship their purchases to their customers. I asked if Amazon would not get a little suspicious when a buyer is shipping to many different addresses per month. I was informed that as long as the credit card company approves the transaction with the shipping address Amazon is not further involved and processes that purchase and shipment.

If you contact Blue Care Express when a package is missing they will either not respond or they will advise you to search with neighbors, look for hiding places, etc. Why? Most likely because they don't have any first hand knowledge about your package whatsoever. What is it with these creeps that think it is the purchasers responsibility to get his package delivered by someone who he didn't even chose as a shipper?  BlueCare Express gets paid by the sellers to provide tracking and protect them from thieving buyers and that is exactly what they do - even if their tracking is a lie. What a scam. Ebay sits there fat, dumb and happy and allows its own customers to get ripped off while often falling behind whichever of its rules serves its own purpose - which is making money.

So here we are folks. BlueCare Express is indirectly paid by the seller to provide tracking so that sellers can "prove" they delivered merchandise. BlueCare Express doesn't handle or ship anything and somehow they are publishing tracking information on Amazon shipments that Amazon itself has denied Blue Care Express access to.  Ebay, which to this day tells you what a safe venue it provides, allows this questionable, non Amazon, tracking info to be passed off as real. EBAY GETS THE GOLD MINE AND THE CUSTOMER GETS THE SHAFT.

Getting ebay to back you as a customer is a **bleep** shoot, in spite of the serious credibility issues with this bogus tracking schema.  Again ebay touts customer service, but really is just playing stupid. No mater what it, will service itself first and the customer can only hope they can get a human being with some scruples, that speaks English, that can comprehend, etc.

It would seem a pretty easy fix for eBay to work out a situation with Amazon where REAL amazon numbers can be tracked.  You would think this would be a healthy and smart arrangement for both Amazon and eBay. This arrangement would provide a little better mechanism, although it wont keep some of these third party, contract, low wage, Amazon drivers honest. Additionally, as I have argued before, if ebay insists on backing this crooked tracking schema, ebay should require a listing check box by the seller for anything being shipped using Amazon logistics. Then buyers could clearly see the package is originating from Amazon logistics and volunteer to potentially being ripped of by purchasing from folks who use the scheme.

Given ebays decade long refusal to provide customers with their own blocked sellers list your chances of seeing any customer concentric actions on this are slim and none. File your charge backs and when ebay gets tired of dealing with them perhaps they will actually do the right thing.