eBay

keelee_222 · ‎12-21-2018

Bought a push scooter from the seller, and received a lemon (broken). They said they will send me a replacement (many messages to follow up and they keep replying they are organising shipping), so i waited and waited until the feedback period expired - then they just ignore my messages altogether and acted as nothing ever happened and that they never heard of me before. I've provided Ebay support all the evidence & communication messages but is totally useless. They've contacted the bad seller with warning asking them to honour their words but been ignored as well. Nothing Ebay can do and that I should have raised it with them or paypal within 30days or something (but I am lead to believe they will send it to me). It's not much money, but annoyed us significantly as a matter of principle.

pjcdn2005 · ‎12-21-2018

You have 180 days from the payment date to file an item not as described case with PayPal.

ed8108 · ‎12-21-2018

File a item not as described claim on PayPal.

You will need to return the item with tracking to receive a refund of your payment.

Contact PayPal If you may quafily to be reimbursed for the return shipping cost. Follow any details exactly.

a*river*runs*through*it · ‎12-22-2018

@keelee_222 wrote:
Bought a push scooter from the seller, and received a lemon (broken). They said they will send me a replacement (many messages to follow up and they keep replying they are organising shipping), so i waited and waited until the feedback period expired - then they just ignore my messages altogether and acted as nothing ever happened and that they never heard of me before. I've provided Ebay support all the evidence & communication messages but is totally useless. They've contacted the bad seller with warning asking them to honour their words but been ignored as well. Nothing Ebay can do and that I should have raised it with them or paypal within 30days or something (but I am lead to believe they will send it to me). It's not much money, but annoyed us significantly as a matter of principle.

Don't believe the lies about replacing items. That rarely happens.

And most important:

QUIT BUYING FROM CHINA!

buyselljack2016 · ‎12-22-2018

@ed8108 wrote:
File a item not as described claim on PayPal.
You will need to return the item with tracking to receive a refund of your payment.

Contact PayPal If you may quafily to be reimbursed for the return shipping cost. Follow any details exactly.

Along this line there is a PayPal program where they will reimburse shipping for returns up to a certain amount annually, but you must "opt into" that before you do the return. The "opt in" is free.

International return shipping with tracking is expensive.