@bluesebrian wrote:
Hi eBay Community!
This may be best directed to eBay staff.
My store sells a lot of Authenticated sneakers. The two-way authentication is great piece of mind knowing that any returns will be validated on their way back to me.
I have noticed that in the rare case an item is returned due to a sizing issue, the item comes back in different packaging:
1) eBay branded, sneaker-specific box
2) eBay packing tape
3) no sign of any packing slips, coupons or Thank You notes I've included when originally shipped to buyer
Is this typical for all Authenticated shipping? Or just Authenticated returns?
thanks
@bluesebrian - yes ,that is typical. There's a section in the FAQ for authentication that says they will get rid of any coupons/notes etc. basically anything that's not part of the shoes/manufacturer's packaging or materials.
https://pages.ebay.com/authenticity-guarantee-sneakers-seller/
Can I include extra items in the box when I ship my sneakers?
Any items that don’t come directly from the manufacturer will be removed. This includes third party tags, marketing materials, and any forgotten or prohibited items.
They put them in an eBay branded box, with eBay branded tape and the shipping label even shows it comes from "eBay". There may be a card from eBay explaining the authenticity guarantee and in one box I got an eBay bag too, but it's all about eBay in my experience with shoes I've received that passed through authentication, nothing about the specific seller.
