Shipping

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FedEx and UPS Shipping Updates

UPDATE: We have an important update regarding the UPS Cube Definition update for AHC/LPS packages: the implementation originally scheduled for Monday, August 18, will not go into effect at this time and will be revisited for 2026. Learn more about UP...

Resolved! Refund

So i bought an item maybe 3-4 months ago and when the item came in i found out that it was fake so i requested a refund but the seller declined so is there a way that i can still get a refund

shipping labels

Ive been selling on here , here and there and have been putting more things up for sale. I do use the promotional feature they have. Im a very busy person and dont always read everything on here. I guess im a little annoyed that Ive sold an item to a...

Shipments Held at Customer Request

I have a buyer whom the purchase now sits as "Held by Customer Request" until 12/17. I assume they requested their mail be held by the PO? How does this impact delivery metrics?

UPS claim on label purchased through Ebay

I had an item damaged in transit but was getting this error message when I tried to submit a claim on the UPS site: "We cannot submit your claim at this time. Please make sure your information is accurate. Otherwise contact your channel partner (UPS:...

USPS touts crackdown on postal crime, carrier robberies, with hundreds of arrests

USPS touts crackdown on postal crime, carrier robberies, with hundreds of arrestshttps://www.wpri.com/news/us-and-world/usps-touts-crackdown-on-postal-crime-carrier-robberies-with-hundreds-of-arrests/ If you are missing mail from PUTNAM COUNTY, West ...

Late Shipping Question

I recently had an item sell and got in touch with the buyer. However, we realized that the package dimensions listed in the ad were entered incorrectly and the shipping price was likely off. The buyer agreed to pay the new shipping cost but has not y...

How do I get the eBay small flat envelopes 7" X 5".

For postcards, baseball cards, coins etc. Right now I use 9 X 6 envelopes but not with the eBay logo. Are they free or do I pay as a seller?

shipping cost

Did eBay change what shipping I choose

USPS Tracking Updating

Hi eBay Community members, I am contacting you from Sri Lanka. I have sold a few items to USA buyers and sent each item with a tracking number, but my item tracking data is not updating on the USPS website. Can someone please tell me why the USPS is ...

Shipping costs as a seller not making sense

Hello, I'm confused and am sure I'm missing something, but I offer free shipping and have routinely bought shipping labels through ebay. For the order, I was quoted a cost $9.25. When I look at my Payments, it's showing a fee of $22.49. There have be...

Resolved! Why isn't there a "wrong size or weight" in USPS label Cancellations?

Maybe this has been asked before and answered but it looks like the options for cancelling a postage label is setting you up for rejection on the refund.Things like : Label Didn't Print (I think that problem could be resolved somehow, so maybe you ge...

Shipping

I may have several items to sell in my listing. I put in the amount for shipping one item. Buyer purchased more than one item and shipping amount comes up for only one item. I am losing money with a multiple purchase. How do I fix this?

Wrong address

I bought a mosser item and have the wrong address(shipping) can I correct it

Resolved! combined shipping on purchases but box size wrong, help?

I have a set of pottery china listed as 4 of each plus a few accessories individually. The buyer bought the whole set, YAY! However, they combined shipping and eBay charged them the entire weight but in a very small box! Can I revert back to labeling...

Shipping Calculator has been changed

I used to use this page to calculate the USPS rates and also the eBay discounted rates.https://www.ebay.com/shp/calc/rates As of this morning, I can see only the discounted eBay rates, not the counter rates. Is anyone else having this problem?