So Ebay used to appeal cases as I have been through a dozen or so. Always found in our favor as we always try to do the right thing, but we are not giving away stuff.
However just recently (yesterday) Ebay advised that they can no longer apeal the original decision. I have looked and can not find this anywhere. Her is the response from Ebay,
"
Dear Richard,
Thank you for contacting eBay Customer Service regarding the case 5146943760. I'm sorry to hear that the transaction didn't run as smoothly as expected. I understand that you have tried to work things out and reached out to your buyer but they are unresponsive. I'll be more than glad to explain our approach on this case.
I commend you for your effort and willingness to resolve the issue with this transaction.
Richard, I trust that you posted the item in good faith but I hope you can understand that there is no way for us to see the actual condition of the item when it was posted to the buyer. However, we believe that as a good customer service to a customer, it is the seller’s responsibility to ensure that the item will arrived on the condition they’ve expected from your listing. Since the buyer claimed that the item they received is not as described on your listing, I hope you understand that the best thing that we can do to resolve this matter is for the buyer to return the item to you. I know you can understand that we need to follow some guidelines and policy on our site in resolving such cases.
If an item has to be returned because it doesn’t match the listing description, we require sellers to pay for the return shipping, even if they don’t offer this in their return policy. This ensures buyers don’t incur an extra expense as they work with sellers to make things right.
Our experience is that a better returns experience for buyers will ultimately drive more sales for you as a seller.
I know that you are also concern about the defect on your account for this transaction. Be advised that once a case gets escalated, your account will automatically get a defect.
Please note, however, that even if you did everything you could to make a transaction go smoothly, you may receive a defect that's not removable. Defects are not a way to measure selling problems, instead, they're a measurement of buyer satisfaction. Defects signal opportunities to improve your selling practices, which in turn will bring you more repeat customers and overall selling success.
I trust I've explained why we take this approach.
We appreciate your understanding.
Sincerely,
Mary Ann A.
eBay Customer Service"
Really, the item was shipped back to me and was in the same box and packaging, was absolutely as listed. Buyer did not claim not working or used, just not as described.
"Defects signal opportunities to improve your selling practices, which in turn will bring you more repeat customers and overall selling success."
What kind of line is this. I contacted the buyer 12 days in a row and never received one response from them. Ebay hits me with the defect for not working it out.
