Anyone else have their return shipping address changed by eBay during this pandemic?

[texastotheworld]

As soon as this new return shipping disaster was implemented, eBay changed my return shipping address. They changed it to the address I started my account with (in 2008). I am now losing the item, return shipping, PayPal fees, FVF, promotion fees and my original shipping. I did not change anything. Haven’t changed anything for 3 years in regards to return shipping or shipping address. The address I started my account with was in 2008, haven’t lived there in 5+ years. I have updated my address and have lived in 2 different houses since then. 
eBay tells me I started my listings with the incorrect shipping address, so since the item was attempted delivered there I lose, end of case. 
impossible. My oldest listing is from December 2017. Don’t have any active listings from my 1st address. And I’ve even had returns for some of the same listings, this year. Returns to the correct address! So it’s literally impossible that I would have started these listings with the wrong information. Or I would have had ALL of my returns shipped to my first address for the last 5 years and ALL of this year.

perfect example: I have a listing were I sell memory cards. I have hundreds of them and it’s a good till cancelled listing. Before corona, I had a return for the memory card and it was returned to my current address. Literally a few weeks before the return change by eBay. Then all of a sudden when eBay changes the returns my items are all going to the wrong address. So eBay, why didn’t all of my items this year go back to that wrong address? Didn’t I start the listings with the wrong address? 
I have them caught with plenty of proof and they are trying to cover this up to save their **bleep**.
anyone else have this deceptive issue?

I am set to lose thousands of dollars when this is all said and done. 
I have a deceptive practice lawyer that I will be hiring. Already says I have a case with all the proof I need.

So eBay if you don’t do what’s right and give me all of my money back, I’ll be getting it, plus all this pain and suffering you are causing me. Doing this during a pandemic. And trying to cover it up like you did nothing? 
Your entire site has been a glitch since this all started. That’s not my fault. That’s your fault. Invest all the **bleep** money I’m giving you in fees to make sure YOUR website works correctly. 
Anyone else have this **bleep** going on?
Going to have the lawyer comb every single transaction of my 2+ million in sales. Going to make sure ebay has been correctly taking fees and issuing all refunds they said they were. We will see how deceptive ebay really is. dont go into my PayPal and illegally take my money, when you messed up! Feebay.
I’ll get my money back one way or another. 

See you in court. 

[1tuna]

this has happened to other people also,there is nothing new with the returns process that would case this,its just that ebay has old info on servers that pops into active listings once in a while,in a way you could just say that ebay is using old tapes.Ebays response is that its your business and you need to look for mistakes.pointing out mistakes to ebay does not end up doing much except generating canned responses

yeah................................were gonna have our tech team on it,the appropriate people have been notified

[orangehound]

Just affirming the post above ... this is an eBay bug that a lot of sellers have encountered, due simply to eBay's poor software development and operational environment.   Basically a return address you had from 10 years ago gets put on the return label.

Yeah, its like somebody loaded a ten-year old tape onto the spool.

[texastotheworld]

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@1tuna wrote:

this has happened to other people also,there is nothing new with the returns process that would case this,its just that ebay has old info on servers that pops into active listings once in a while,in a way you could just say that ebay is using old tapes.Ebays response is that its your business and you need to look for mistakes.pointing out mistakes to ebay does not end up doing much except generating canned responses

yeah................................were gonna have our tech team on it,the appropriate people have been notified

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How can I look for mistakes like that when labels are generated for me, automatically by eBay, with my free return policy?
I can’t see the label until the items to me. It’s ebays responsibility to use the correct information I have provided. If I were to send the label to them, then yeah, my fault. But that’s not the case at all. 1000000000000000% ebays fault. And trying to cover it up by saying I started all my listings like that is deceptive.
It most definitely has something to do with the change eBay implemented for this virus.. As I didn’t have any issues at all this year. Or any previous year. Started end of March/beginning of April. All of my other returns in the days before that were shipped to my correct return address. 
All of my returns are automatically accepted and labels are all generated by eBay. Not by me. 

[1tuna]

this happened to me last year,guy from Australia buys a watch and I ship it,later on in the week he tells me that ebay used an old address,the problem was that the street was left on of an old address,it circled australia for a few months and came back,People on here thought I was stupid for mailing a package with no street but I did.Ebay also reimbursed me for the mistake with 1/2 of an address that was wrong anyways

There is little to be done about this problem if you think about it,sure you can check to make sure your address is current with ebay but that does not really matter anyways.I cant really control what information ebay sends out to a user in the future since the mistakes have not happened yet

[1tuna]

I can undertsand your frustration,I am aslo in the free returns and all of my labels are automatic.I have lived here for 22 years and started selling at my hose, my address has never changed 

this is clearly ebays fault but they like to have asinine things to sat like you should have asked your buyer if they had the corrct address on the return lable,I mean who does that.....no bdy does it

I depend on ebay to keep the facts straight but they cant do it

the CRS working at home are also working the tech lines

[texastotheworld]

Has nothing to do with my issue at all. 
I am not talking about my return shipping address on a label I have shipped to the buyer. 
I am talking about the return shipping from a buyer to me. eBay generates the label. Not me. It’s generated automatically, per my free return policy. 
my return shipping address on all of my outgoing packages never changed during this.

and my return shipping address on the eBay generated return label only changed when COVID-19 started. I know this because returns in the days before this went to my correct address. Literally of the same item. thats how I know they are covering it up. I have proof. Pictures of return shipping labels from 3 different transactions of the same  item. So its impossible that I started the listing with anything but the correct address or the first 2 transactions would have been sent to the wrong location as well. As well as ALL of my returns for the last 5 years. 
And this is happening to about 40 returns. ALL during ebays COVID-19 vacation. 
I have my case. I have my proof. And I have ebays replies that solidify their cover up. 
I have all I need. 

[1tuna]

I do understand exactly what you are talking about,I am sure it is also ebays fault.I also  understand that there is nothing to check because ebay makes a mistake when  they send out the wrong info.I am sure your info is all up to date but ebay has some old bits floating around somehow and they like to deny it.it might take you 10 minutes to tell this to a CSR but in the end it will not matter,the CSR can just say..........yeah.....looks like theres a problem.

admitting to a problem does not make it go away and that`s really the crux of the matter.

ebay does not care if only few people complain