Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

Parcel Stucked in Erlanger, KY

I ordered an item via the Global Shipping Program from a US Seller to be shipped to the Philippines. The item currently sits in Erlanger, KY for 5 days now with no status update whatsover. Should I be worried? Then I have another item with only USPS ...

Hit with INR's after USPS shipping debacle - Service Metrics rising (bad)

USPS messed up a BUNCH of orders over the holiday weekend. All were shipped on time (same day), but part of the screw up includes "Misshipment" and bad tracking data for all of them. They all show "Shipment Received, Package Acceptance Pending" withi...

Bought item from India over month a go and now item is...

Hi all...buying anything overseas take longer now days because of pandemic.Anyone had this problem?I bought an item from India well over month a go and tracking says it went to Vietnam and item is moving around in Vietnam....it says estimated deliver...

bad seller

I bought an item that was listed as free shipping, when it came to my house usps said cod $26.40 I let them take it back to the post office until I could contact the seller. After numerous back and forth messages they finally sent that amount to my p...

Seller not reshipping item

So i ordered something a month and a half ago. The seller is new to ebay and i understood they probably didnt know what they were doing. They sent the item. It arrived at my post office. Unfortunately they marked it az delivered but never was. Called...

Rebilling for extra shipping

I have a customer whose item was mailed and returned to me because they gave me the wrong address. I am out the shipping costs. They still want the order and they have agreed to pay additional shipping but how do I bill it? I can't find anything on i...

USPS Postage shortage

I have been shipping for the past 18 years. We shipped a package that was 4" X 12" X 20" and weighed 4 pounds 3 ounces. So got the email where the postal service said it weighed 56 pounds and measured 20" X 20" X20". To top it off they just take the ...

Buyer opened claim while package still en route and now says he gave the wrong address.

On 6/30 I had someone buy and item. It was purchased through the global shipping program . I shipped it the same day. On 7/5/2020 he opened a case against me stating that "The item wasn't sent to my address it was sent to a different address." on 7/5...

Tracking my package

So anyone else have trouble tracking ebay orders even with number DHL and Post Office cant locate? Frustrating ?

Buyer has to pay shipping on a wrong item sent by seller?

I have been away from the forums. So, my wife just got a phone cover from a seller, and it was the wrong size. To her surprise, when she tried to return it, it went automatically to the return, and she read the usual **bleep** about 60 days return an...

International Return Shipping Issue with Buyer.. NEED HELP PLEASE!

I sold an iPhone 11 Pro to Armenia. Buyer opened return request. The reason is defective. I accepted the return request. I don’t know how to get Armenia Return Shipping label. I told buyer that return the phone first then provide the receipt and trac...

Help with Return advice........I never need help lol.

So I need yalls advice. This is a new one after 20 years though it should be so simple. Return request $15 video game brand new sealed----Reason= Seems Unauthentic. Comments= Very difficult to play. I asked for some more detail and the buyer was dire...

Ebay: Increasing and Increasing Shipping Costs

I have been a buyer since your opening days. Long before you made 10% profits from all shipping costs. The last year (plus) Ebay's sellers shipping costs have (and continue to) NOTABLY rise. You should, like Amazon, have enormous negotiation powers w...

Resolved! Is eBay currently preventing sellers from shipping to Israel?

Hi everyone,Is anyone here aware of eBay currently preventing sellers from shipping to Israel, whether due to the coronavirus crisis or for any other reason?I live in Israel and I am interested in purchasing an item on eBay. I found two sellers who a...

Resolved! New seller can't refund please help.

Buyer pays me on ebay for auction, I ship, buyer doesn't like the condition but I agree to refund. As soon as I click accept refund the amount he originally paid on paypal kind of disappears to "pending". I receive item back, I hit refund, and as you...