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Any time you have to deal with USPS in person....

I've been selling these CDs loose for a while now.  I found out if I mail just the disk in a cardboard mailer without tracking it will be about 80 cents then I have to pay extra for non-machineable which bring the total to $1.27 if I mail it in person or $1.24 if I print the labels on Shipstation.  There is no tracking and I have to just refund if the buyer claims INR.  (This is a question for another day) So far I had to refund twice.  

 

One of my local post offices the clerk won't take them and said 'pay first class package or else'  Yesterday she said pay first class or go to another post office and not mine.  So a complaint and 45 minutes on hold and finally reaching someone at 800-ask-usps  I was informed I was right and the clerk was wrong.  Today same problem different post office.  She went as far to pull out this cardboard template thing and said 'for you to mail first class not not first class parcel it has to go though this hole without issues or get stuck'.  She did it 3-4 times it went through  the hole easy with no issues and again she said it will be a parcel.  I said I do not understand it went though your template and still you want to charge me extra?  She finally said something like 'I don't really care' and agreed to send it first class mail.  The total came to $1.27 and she printed a $1.27 barcode stamp from the machine.  So to be proactive it said I wanted to buy 10x stamps of $1.27 today the clerk said we do not have that denomination. I said give me loose stamps so I can mail 10 envelopes of $1.27 each. She had no idea how to do the math. I was there forever. The stamp denominations and number of stamps was all messed up and when I was ready to pay she said the total was $23.45. I said the cost should be no more than $12.70.

 

**Oh the reason I'm now buying postage in person as opposed to Shipstation is I signed up for LetterTrack.  It give me some peace of mind that the items are in the buyers vicinity and they will have a harder time with INR.  I signed up for 50 barcodes and will see how that works for me.

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16 REPLIES 16

Any time you have to deal with USPS in person....

A cardboard mailer is a rigid envelope; if it meets the dimensional criteria for a letter, then it can be mailed as a letter.   Rigidity does not disqualify the piece from being mailed as a letter; it requires the addition of the nonmachinable surcharge postage.

 

From the DMM:

 

1.2 Nonmachinable Criteria

A letter-size piece is nonmachinable if it has one or more of the following characteristics (see 601.1.1.2 to determine the length, height, top, and bottom of a mailpiece):

  1. Has an aspect ratio (length divided by height) of less than 1.3 or more than 2.5.
  2. Is polybagged, polywrapped, enclosed in any plastic material, or has an exterior surface made of a material that is not paper. Windows in envelopes made of paper do not make mailpieces nonmachinable. Attachments allowable under applicable eligibility standards do not make mailpieces nonmachinable.
  3. Has clasps, strings, buttons, or similar closure devices.
  4. Contains items such as pens, pencils, keys, or coins that cause the thickness of the mailpiece to be uneven; or loose keys or coins or similar objects not affixed to the contents within the mailpiece. Loose items may cause a letter to be nonmailable when mailed in paper envelopes; (see 601.3.3).
  5. Is too rigid (does not bend easily when subjected to a transport belt tension of 40 pounds around an 11-inch diameter turn)....

https://pe.usps.com/text/dmm300/101.htm#ep1047495

Message 16 of 17
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Any time you have to deal with USPS in person....

@nobody*s_perfect 

 

Since we both seem to be arguing semantics ("when is a letter not a letter"), I suggest that we just let USPS make the decision, since it's their rules and their house.

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