eBay

truckmotor427go · ‎11-14-2018

Super frustrated! Had a buyer buy an almost $1000.00 item. He kept on emailing me about lowering the price or trying to haggle on the price, so that should have been my red flag, since almost like clockwork it is almost ALWAYS the buyers that send you a ton of questions that generally are trouble. I should've blocked the buyer.

Anyways, this was a large item, so it wasn't cheap to ship and add the insurance I'm like at $70 in shipping. I check the tracking # and today was the last day for them to sign for package and it will be returned back to me undelivered.

I guess I'm out roughly $70.00 in shipping. Ebay should deduct this from the buyers refund, since this isn't fair, since if you don't want the item don't click the buy button. No, they'll get their full refund just as they like, since in the Ebay world the buyer seems to be ALWAYS right.

marbleslost23 · ‎11-14-2018

I actually had a similar thing happen to me a couple years back. The item was nowhere near that expensive, but it was still a hassle. Once the item when into the return to sender phase on the tracking, I wrote the buyer. I told them since I had sent it, as requested and they refused pick up, it would be treated as a return. I do not, nor have I ever offered free returns. Buyer pays return shipping. I called Ebay CS, explained the situation. Once the item was returned to me, I refunded everything, except the shipping. Yeah I had to call Ebay agian when the customer tried to dispute it. No, they did not get that shipping charge back.

fine_find · ‎11-15-2018

Being you have all ready invested so much in shipping cost, I would call eBay. Do not talk with customer service though, they can't help you. Instead, ask for the 'resolution' department as soon as the automated answering begins. It will ask if it has the right department and you say 'no, resolution department'. Just keep asking for the resolution department and it should direct your call there. Be sure and ask to be sure you have that department. Then explain to this rep what has happened. Tell them you cannot afford the shipping costs that this buyer has fostered onto you. Be nice and if you have any messages from the buyer that are helpful, call their attention to them. This is the only department that can help you so be kind and don't loose your temper when speaking with them. Good luck to you and so sorry this happened to you. It happened to me once also.

sam9876 · ‎11-16-2018

The buyer hasn't filed an INR complaint, so the seller doesn't have to do anything.

juststuffisell · ‎11-17-2018

Oh that stinks.

It will take some time to get back to you as well. Double stinks.

On signature required items, ebay considers the item received once the item is waiting for the customer signature.

When you receive the item back, I am assuming you insured it, make sure it is not damaged. If you insured it and it arrives back damaged - well, you still might get paid anyway ...lol

that said, you are under NO obligation to refund shipping costs paid by the buyer unless you sent it free shipping...then you have a problem. Just one more reason to hate free shipping 🙂

Cheers

arun7500 · ‎11-17-2018

@sam9876 wrote:
The buyer hasn't filed an INR complaint, so the seller doesn't have to do anything.

The buyer will file an INR after the package is sent back. The old ' I was on vacation, ' always does the trick. Normally refusing a package would negate the Buyer Protection Policy, unfortunately, the OP will have to call ebay and find an agent that actually understands ebay's own rules. Good luck on that.

fine_find · ‎11-18-2018

It's called the 'Resolution' department. They have the power and the authority to make things right. Always be kind and courteous when speaking to these reps as they have no time for rude sellers or buyers. A kind word can go a long way. Just have all your info ready when you make the call. This is where you find the illusive Seller Protection everybody talks about but can't seem to find.