Shipping

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Central US Tornadoes

Seller Protections are in place for sellers impacted by recent tornadoes and severe weather. Our thoughts are with the communities across the country that have been impacted by recent natural disasters. Many states in the central region of the countr...

Important Shipping Information for Sellers in Japan and Southeast Asia who ship to Canada

Unlike eBay, other auction sites have given notice of suspension of mail service to Canada by Japan Post. As Japan is the hub of air and EMS service to Canada from SEA countries, this will likely affect sellers in a number of surrounding countries (i...

Anyone have a list of international shipping locations that don't have tracking.

Just looking for a list of places that dont have tracking due to a recent experience. It didnt go bad for me but I can see it becoming a issue if they ever try to claim non delivery. Also is there a list of countries and shipping cost because I know ...

Customer tried to return an item to the wrong address and from outside the US

Here's a weird situation I'm still trying to understand what the buyer was trying to pull. The buyer purchases a proven working item, then contacts me to say it is defective. Ebay auto approves the return he put in and he is given a return label. sev...

Afraid to Send Product

Sold a gift card for $93.75, now I have to ship it but there are a few problems: #1. I got an email from Ebay saying that the buyer wasn't registered with Ebay. #2. I am not being able to print my shipping label because for the last 20 hours I've got...

Resolved! Seller added signature required for a $16 item but was not listed that way.

I hurt my back and needed this lumbar roll which I ordered on Nov 6th. It was suppose to be delivered on the 13th. It wasn't shipped so I contacted the seller on the 13th. He then shipped it and it was suppose to be delivered today the 16th. Instead ...

shipCover

I am just wondering how you like shipCover. I'm trying to decide if it is beneficial to use it. Thank you.

Resolved! Sellers not required to timely ship, communicate, listen to emails - and eBay protects them

I just learned something incredible every buyer should know - eBay does NOT protect buyers where Sellers don't ship anywhere near on time and you request cancellation, they don't respond and serveral days later they ship.... and you refuse the order....

global shipping program buyer did not receive item

global buyer did not receive item. Can I get a refund form ebay

Marking package as shipped

I am a seller. I sold an item to the buyer and he also paid for shipping. It turns out that the buyer wants to pick it up since he lives only a few minutes away. How would I go about marking the package as shipped or delivered? I have not bought the ...

I tell them to ask for combined shipping...they don't...what should I do?

I offer combined shipping as a option in every listing description but require buyers to ask for it as my antique items are tricky to estimate shipping. Most go ahead and pay separately for items and do not wait for a combined invoice. Do I have any ...

Non-sense in ebay's shipping tracking?

I see that ebay is not showing a couple of my sold and shipped items recorded as delivered, while FedEx tracking shows them as delivered almost 9 hours ago. Yet, more than once ebay has sent me messages within 2 hours when an item of return shipment ...

Why does eBay store buyers' addresses that are rejected by the eBay shipping utility?

After spending an hour trying to edit a buyer's address down to something that would be accepted by the eBay shipping utility (Paypal behaved the same) I gave up and hacked the label in Photoshop to match what the buyer had on file. This is not the f...

Ice storm/power outages

Hey, we are stressing out over here. We were hit with the ice storm last night and our power has been off since 11:30am today. We were told by Duke that it might not be restored until Saturday or Sunday. We are top rated with a 1 day shipping policy....

Merchant attack me with messages

Hello, I ordered a garment on ebay.com. I strictly followed the recommendations to check my sizes with the merchant's table. At the receipt of the garment it turned out that the label indicating its size was cut with scissors. In addition, the garmen...

seller refusing to ship at price listed

an item was listed at less $14.24. that was $5 less than any place else on Ebay. I bought the item. Now the seller says they can't ship for that price - even though they left the listing up at that price for 3 more days. ( Until I pointed out to them...