Shipping
Get the answers to all your shipping questions with advice from long-time sellers.
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Holiday Shipping Dates

We’ve published the carriers' last days to ship for on-time holiday delivery using the services available through eBay Labels. These dates will help ensure your buyers receive their orders in time for the holidays. You can find the details at ebay.co...

Resolved! Partial Refund, I'm not sure CS rep had the right info about refunding and FVF...

Slightly amusing background info:Buyer sent message that they were disappointed in size of item—she thought it was going to be 4 feet tall, but it was only 48 inches….(what?!) But she was going to keep it. Messaged me again, she feels like my listing...

Calculated shipping screwing me?

Why is the calculator not charging the customer enough for USPS? Since the increase I went through and changed all of my shipping from flat rate (I sell the same item all of the time) to calculated to avoid this and now it's all messed up. Some custo...

eBay Reminder: Streamline Your Return Policies, I have a better idea!

So, eBay is suggesting we streamline returns... Remember when eBay illegally removed your return policy and forced you to use their ridiculous one size fits all return policy? We do, that is when we stopped accepting returns on eBay! Best decision we...

Possible merchandise exclusions to the new return policies ebay keeps trying to force on us ...

Like many of you, I keep getting these emails from Ebay that state the following: "Some of your listings need to be updated in order to comply with eBay policies or security changes. What do you need to do?We’ve identified the listings that need to b...

New item dispatch page

The new dispatch page where you just click each line once to copy it, good idea, but as usual not fully through through.I copy these lines into a couriers booking form, so firstly you now cant copy part of a line, only the full thing, which means you...

2 tracking numbers for one item

I recently sold an item and accidentally purchased two shipping labels when I pressed the back button. I called my bank and they removed one of the transactions from my bank statement. This is was I had already dropped off my item to ship. Well now w...

User avatar by Adventurer
  • 1989 Views
  • 3 replies
  • 0 helpful

Buyer wants to return items he’s had for 27 days because it “arrived broken”

I sold a vintage factory sealed Vac-Man toy to a 0 feedback buyer. That’s where the value is in this toy...factory sealed, never opened, never played with... It appears they opened it and have played with it for 27 days! Then the pump that comes with...

User avatar by Adventurer
  • 539 Views
  • 6 replies
  • 0 helpful

Resolved! Use priority mail flat rate label on a different brown box

I had a bit of trouble of shipping because apparently i didn't even notice my shipping was selected to first class instead of priority mail. So after I have set to use priority mail, if a buyer, buys a item, and I print the label, could I use any of ...

Shipping prices lower than calculator

Is there a glitch right now with shipping? All of my items are lower than the calculator shows. I just want to make sure we don’t get back charged for the difference later. It’s done this since the USPS update last week.

User avatar by Adventurer
  • 324 Views
  • 8 replies
  • 0 helpful

Buyer gives wrong address

My buyer opened a case when they did not receive their item. I posted it to the address he provided and printed out a postage label from eBay labels. He confirmed his address as 155 followed by street name. I sent a replacement. He says he hasn’t rec...

User avatar by Not applicable
  • 371 Views
  • 5 replies
  • 0 helpful

FINAL VALUE CREDIT FEES;

I now understand why ebay does not put a REQUEST TOTAL FROM SELLER in the cart. When you issue a buyer a partial refund on shipping, ebay does not credit you the 10% they originally took from you on that amount you refunded the buyer. What a rip off ...

User avatar by Adventurer
  • 195 Views
  • 2 replies
  • 0 helpful

international shipping

internatonal shipping is very bad......your high priced items are stuck in customs for months...and the buyer gets refunded....you never get your items back from the post office even if it is returned. the post office wont answer the phone... whats u...

Seller doesn't respond, eBay "can't" step in

I bought 2 of the same item from a seller last month. I spent 266+266 dollars, the listing for the item was immediately removed and they don't reply me anymore. I have a return open case on it because it was the only option eBay allowed me to. Seller...

User avatar by Adventurer
  • 629 Views
  • 4 replies
  • 0 helpful
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