Shipping

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Seller Protections are in place for sellers impacted by extreme winter weather

A historic winter storm and extreme cold are impacting large areas of the South and Northeast. Severe weather and its aftereffects across much of the United States may cause shipping and delivery delays. Your safety, and the safety of those close to ...

criminal trying to rob us of an international order

Our company does medical work with handicapped children. We sent an order of 3 brand new phones to Bryansk Russia and now this criminal posted fraudulent photos of empty phone boxes and is trying to rob us of a return. we allowed low feedback interna...

Some sellers easily fool ebay making extra $ for garbage

Bought a keyboard. Seller says they are refurbished. All the keys light up but half of them do nothing. Are dead. I tell the seller and automatically receive a return label for First Class! The box I have to return weighs over 3 pounds! Cannot be shi...

Return request as seller stated wrong size, but picture showed right size and measurements

Hi, I sold a dress and put accidentally the wrong size in the description (because normally I am a size 10 and this dress fitted me fine, but is labeled a size 8). However, one of the pictures clearly show the label with "size 8" on it and additional...

Shipping Calculator is working for who or whom or something? It's costing me $

I list an item putting it's wt. at 3 lbs. and let eBay estimate the shipping cost for buyers.... the item sells... when I get it packaged ready to ship, it turns out its only 2.2 lbs..... and Yet I end up having to pay .40 out of pocket Plus the 10% ...

Seems there is a glitch in combined shipping discounts.

So I went in my business policies and edited all my leggings to lower my First Class shipping prices and changed the amount for buyers if they add additional items, which most don't seem to understand the "add" to cart feature, but some do. So now I'...

ShipCover claim filing link

Hello,I'm trying to file a ShipCover claim for one of the packages that I had shipped. But surprisingly when I try to do that either from the Selling/Sold page or Shipping Labels page, the link doesn't appear anywhere. I confirmed that I had purchase...

Seller Is Overchraged For Shipping Labels

I am a 15 Year Seller in Excellent Standing & I am being Overcharged for Shipping. My Buyer paid $1.45 & I was charged $2.76 for a Single Comic Book which has happened several times only with the Comic Books I have sold during the past week. I have c...

Package returned on USPS forward expired

As a seller, I got the returned package today due to undeliverable address from buyer. I tracked the USPS shipping, it said FORWARD EXPIRED. What should I do in this situation?the price of this item was listed 26.99 and 2.99 for shipping. The actual ...

How to discount shipping?

I have a buyer who would like to buy a second item and have his original purchase shipped in the same box. He is asking for a discount on shipping. We would like to accommodate him, but are not sure how to make this work. The only thing we can think ...

HAVE YOU HAD YOUR LISTINGS REMOVED BY EBAY IN THE PAST IN LARGE NUMBERS??

Hi fellow sellers, this is my 1st post on eBay. I sell vintage magazines and ephemera and have always been a top rated power seller running at a 100% positive clip. My store has grown over the years from a few 1000 listings to over 10,000 listings wh...

When Free SZhipping is NOT Free shipping

I've been shopping for a small pressure cooker, after i'm finished looking at the listings, I see the cross promotion box at bottom, so I see one I may be interested in and it says "free shipping" so I click on it and lo and behold, there is a shippi...

Bought a game account

As the top said bought 3 gaming account for mobile game. Is it possible to get a refund if the account got banned cause they did a 3rd party hack/modded and they didn't post on their page that it was could i refund?

Responding to Buyer's complain

Hello. I had just recently sold an Iwo Jima statue in very good condition for $180 to a buyer. I had taken many pictures before packaging in every angle. I had carefully wrapped the item in many layers and made sure that nothing was bent while packag...

Fraudulent USPS Charges

This week I received a message from Ebay that USPS notified them that I used a Small Priority Flat rate label on a Medium flat rate box. Ebay charged my paypal account and said I would have to contact USPS regarding the issue. I packaged the item mys...

return shipping on damaged goods

when your item is damaged thru shipping usps does not give you your money back even if its agreed that its their fault, only if a package is lost they will refund shipping so when pay pal refunds the buyer they include the shipping. when i ship my it...