An Update Regarding Customer Breaking and Returning Items

[sysrpl]

Yesterday I posted a question regarding how to deal with a customer that insists on returning an item, only to find it's physically broken upon return receipt. The consensus seemed to be that I handled everything correctly.

Today PayPal ruled in favor of the buyer, even though they directed me to not send them any photos or information, but to file an IC3 report instead. I called them today, asked them if they actually wanted to hear my case and ask them to view my correspondence and photos related to the dispute. PayPal allowed me to file an appeal, and this is what I sent them stating my case.

Filing an Appeal with PayPal

Feel free to read through my PayPal appeal and leave your thoughts on the matter.

[a_c_green]

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@sysrpl wrote:

Feel free to read through my PayPal appeal and leave your thoughts on the matter.

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Some of that damage is bizarre, as far as what could be sustained by the item just sliding around in a box. I don't see how the USB ports could be damaged like that, for example. Are you sure you got back the same machine that you sold?

[sysrpl]

It looks like what happened is the laptop fell while in use. Someone tried to rescue it by grabbing the mouse which damaged the usb port. Then it hit something hard on the left side, where the corner smash and lid crush damage are.

Then the buyer says, "Software crashes I want a return", and packages with no protecting in a box to conceal the fact that they accidentally dropped it. They said, "I'm not responsible for damage from USPS".

At least that's my guess.

Also this particular buyer has a pretty terrible feedback rating at the moment, which is surprising. It's surprising because you can't actually get negative feedback as a buyer, so the few times they sold something their buyers left them negative feedback.