10-29-2018 05:47 AM
So I bought a gpu here and was very excited to try it out. The seller advertised it as new with a full 3 year warranty but without the box. When I contacted the seller, after purchasing, about the warranty he said that he wouldnt be able to provide a receipt and basically revealed that we were already well into the warranty period because in cases like that the warranty starts on the manufacturer date. But i figured it would be ok as long as instill had like 2 years on it.
Anyway, the package got to me early which was nice, but no matter what i tried, it didnt work. I troubleshooted all day with a friend a who works in IT and we determined it was dead.
So I contacted the seller and he wants me to go through the warranty. When i tried contacting the company, they said it could take a month for them to get it back to me and that there was no guarantee that they would actually fix or replace the item. Which was surely put me out of time window for ebay's money back guarantee policy.
Should I be taking the risk of going through warranty or should i just contact ebay and report SNAD since the warranty wasnt as he advertised AND since the gpu is broken?
10-29-2018 05:54 AM
Forget any warranty. There is usually no warranty unless the seller is a licensed dealer of the brand.
You have eBay's Money Back Guarantee.
Go here and open a case:
Resolution Center:
http://resolutioncenter.ebay.com/
eBay Money Back Guarantee:
http://pages.ebay.com/eBay-money-back-guarantee/
10-29-2018 07:19 AM
10-29-2018 07:55 AM
Thank you! I just wanted to make sure I wasmt being a jerk about it.
10-29-2018 09:42 AM
Your seller instead of doing the right thing and advise you to simply return the item as a SNAD, has put his best interests before yours, & wants to make his problem, your problem to resolve .
Very poor customer service. IMO