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Central US Tornadoes

Seller Protections are in place for sellers impacted by recent tornadoes and severe weather. Our thoughts are with the communities across the country that have been impacted by recent natural disasters. Many states in the central region of the countr...

Resolved! Out of Country Sale, in transit, buyer dispute

Hello Ebay comminuty. I received a dispute from one of my buyers that they did not receive the item. He questioned when it would be coming right before Christmas, so I checked the tracking and it said delivery was scheduled for Dec. 27th. However it ...

NEW EBAY limits for "item as not described " - IS THIS THE END ?

NEW EBAY limits for "item as not described " - IS THIS THE END ? MAYBE THE BEST SOLUTION IS TO STOP SELLING AT EBAY AFTER 15 YEARS POWER SELLER ????Dear Ebay We are very disappointed from your new regulations regarding " not as described items " and ...

Resolved! Tracking number doesn't exist or match any documents

I was just hoping someone could assure me whether my tracking number was a real tracking number or not. It's 18 digits, 2 letters first then 14 numbers then another 2 letters. The first 2 letters are ID. I have grown concerned because I placed this o...

Resolved! Closing/opening a Did-not-receive Claim

I opened a Did Not Receive request for an item. The latest estimated delivery date was June 27. The seller just wrote to me and asked me to wait until July 17 to see if it shows up. If I don't close this request will it eventually close on its own? A...

UPS is STUPID can't find my street

Oh my god, I got a pretty good deal on an item on ebay recently and the seller only uses UPS. Ok well that is bad enough but for years, UPS cannot find my street address. So lo and behold, they tried to deliver to the next street over which crosses m...

Lost package

I bought an item from a seller for 47.38, seller ships the item on June 7th, 2018. Item goes out for delivery 3 days later but USPS claims they couldn’t drop it off and left a slip (they didn’t). I call USPS and direct me to pick up the package at my...

Unclaimed Item - Return to Sender, Unable to Forward

I mailed out a package June 21 and the tracking is showing that it was delivered at the mailbox on June 25. Today, I got the package back with a sticker from the post office saying Return to Sender, Unclaimed, Unable to Forward. The package doesn’t a...

eBay lies. Customer lies. I lose.

I sold an item listed for parts/not working in May. Customer opens a case in June stating "item defective". Yes, that's what parts not working means. I'm obligatred under the new system to issue a returnm label. I do it. I get the item back. Unfortun...

Buyer returns different item, how to handle refund?

I'm just batting 1000 on ebay this month LOL Been a lot of firsts this month, and none of them good. Had a buyer send back an item that he claimed was an incorrect item. I accepted the return and sent a return shipping label through ebay because it w...

Resolved! received defective product

Hello, I purchased a used fortigate firewall (electronic device). It failed to boot up when i powered it up. I contacted the seller and said it fail to mount filesystem, which means it can't boot. I have some experience with firewalls of this manufac...

No option to cancel a return in the Resource Centre

I requested a return on the wrong item yesterday and wish to cancel it. Apparently if I go to the RC and select the appropriate transaction, I can view the return details and click on a "Cancel this request" link. Big problem.. There is no such link....

Item sent with tracking, last seen was at local post office but never updated

I bought something and got a tracking number from seller.The item is in the post office, and the last update was "arrived at unit"It was never dispatched (out for delivery) I contacted the post office and you know, they are so short-staffed and it ta...

Cancelling an order before it is shipped

I ordered something this morning and I forgot to apply the coupon going on right now. I tried to cancel the order but ebay says it is too late even though the item hasn't shipped. I contacted the seller but they haven't responded yet, I am really ner...

Quick help needed, invalid address, ship or not??

I sold an item yesterday morning. Within an hour, I went to make a label, and there was a message on the page from Ebay saying "Invalid addresss, change". I sent the buyer a message telling him that, and to please check it and change it, but no respo...

Just need to vent

I hate how people use ebay like their local shoprite or walmart. They buy a pricy item and then decide to return it for no good reason. It's like, yes I can waste your time, energy and try your patience. it's allowed.