Accidentally accepted a return request, how do I cancel this?

[mattschinskytennis]

Here's the deal. I sold a pool pump to this guy, got everything shipped, and a couple of days later I see a popup on my phone that they want to return it. Mind you it hasn't even been delivered yet and they say that it's too small for their pool. I look into it while on mobile and accidentally accept the return. Looking now on my computer, eBay wants me to buy the label. I don't even accept returns on my listings! What is the best thing I can do to sort this out or cancel the refund? Thanks.

[orangehound]

If you are supposed to pay for the return, then this is a Money Back Guarantee claim ... the buyer is claiming that the item is not what they believed the item to be, and so they are due a full refund plus return shipping.

You can call customer service, but I don't they will tell you anything other than there's nothing you can do, and there is a decent probability they will give you some misleading (hopeful) advice that is wrong.

[fa_8305]

You can't cancel this. Just issue the return label. Otherwise, your buyer can ask eBay to step in, and you'll get a nasty defect, likely with no return needed.

And now your buyer has to return the item they didn't receive to get a refund. If you don't and you win, your won't be billed for the unused return label, and they are blocked from leaving any feedback.

[mattschinskytennis]

how can it be a money-back guarantee if they haven't even gotten the product to say if it was misleading or not? thats messed up.

[cream_couture]

I would call eBay. I don't see how the buyer can open a case yet. Also being the wrong size for their pool is a buyer issue (unless your listing said it worked for their model of pool). Looks like the buyer opened a MBG to force a return due to their own error. I have called eBay for similar issue and they closed the case for me.