A return being returned to sender

[tweetystwades]

I'm not sure how to handle this. I have a buyer returning an item to me, buyer paid return shipping. 

The status is showing undeliverable, and being returned back to the buyer. So now who is responsible for paying to resend. I can't expect the buyer to pay again, and the PO will not pay. So I guess it's me. How do I send them a paid shipping label now? 

[berserkerplanet]

>>that had a Priority label on it

Well that's a possibility I didn't think of (pretty much because: who would think that's ok and do that, and then not mention it?).

Glad you can close this story out.

(still hoping to learn some details from Nate here about eBay issued return labels in general before we're done)

[tweetystwades · Accepted solution]

Yeah, she apparently doesn't do a lot of shipping. When she sent the pic of the package, she only sent the pic of the FC label. Failed to mention there was an old Priority label on the other side. I'm surprised USPS didn't charge her to ship again, because that was her mistake.      

[berserkerplanet]

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@berserkerplanet wrote:

Nate, as long as you're around, can you clarify a couple of things?    @ship_like_a_pro

Is it true that eBay issues both USPS First Class Package Return Service labels and USPS Priority Mail Return Service labels?

That First Class Package Return Service Labels can be used on non First Class pkgs (over 13oz up to 70lb)?

If so, that doesn't jive with any USPS return service product documentation I can find, which implies that the FCPRS labels are a special eBay/USPS negotiated product. And begs the question of why bother with Priority Return labels at all (another seller indicated he has seen them in the wild here.)

If we can clearly understand what USPS return service products eBay is using and what the capabilities of those products are, we can better advise other sellers, buyers and Postal Employees without guessing, and make better decisions for our own selling business models.

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Nate, this eBay return label issue has popped up again in another thread.    @ship_like_a_pro

Could you please chime in and provide definitive information on the questions I and hafoster asked?