You don't know what I'm trying to accomplish? As I have said, what, like three times now (perhaps English is not your first language) I only need to return the case. The guitar is fine. Whether or not I wanted it is not germane, and if I want to keep it, why shouldn't I? I paid for it. I could easily flip that and keep the case, which is what I wanted in the first place, BUT IT IS DAMAGED. Not the entire order, just the case is damaged. Is that becoming more clear now? I DON'T NEED TO RETURN THE GUITAR, JUST THE CASE. Why would I return everything if only part of it is damaged. Conversely, why should I expect a full refund if I only need to return PART of the order? That is the whole purpose of asking about a partial refund. Do you understand now? I would only return the damaged PART of the order. Hence PARTIAL RETURN. Those words are similar but not exactly the same. If that isn't possible to do, that would have been the information that would be useful, and I frankly don't care if you think that is "Sketchy." I have plenty of pictures to document the damage. Maybe in the future, if you want to know "What OP is trying to accomplish" you could ask THEM instead of an unrelated commenter, but like you almost said but couldn't quite be bothered typing it out (lazy right?) "But what do I know?" What I know is I DON"T know what the return policies and procedures are, never having had to return anything before, that's why I'm here. People saying things like why didn't you just do "A" or "B", don't exactly help if you don't know the correlation of "A" and "B" or the procedure. If I try to help someone that isn't sure about how to proceed, I do it in a way that actually helps them, not by giving them snippets of information in a way that implies they already know what they are doing.
