eBay

jree5127 · ‎03-21-2021

I bought a guitar and a case and when it arrived, the guitar was fine but the case was severely damaged. If I was to do a return, how does that work? I don't want to send the guitar, which is fine back, I just want a different case, and I doubt the seller has another one. (They haven't answered the message with pictures of the damage I sent them yet) Now what do I do?

marjwith · ‎03-23-2021

Ask the seller it it was insured. You can claim a insurance claim for the case if it was insured.

no_zero369 · ‎03-23-2021

@marjwith

Insurance is for the shipper of record, NOT the buyer! Any claim would be paid to the seller. Buyer's should stay out of the middle of Seller's interactions with the vendors they hired. Doing otherwise is business interference and potentially theft. As such filing a false insurance claim has several levels of risk involved. I'd stay away from that.

marjwith · ‎06-15-2023

No, they are claiming they did not order it. It was shipped and sold in January. I have the tracking number showing it was delivered. I think I am going to add signatures on anything over 100.00 now but I will not ship to Port Rico anymore. They did a chargeback on there credit card or bank.

kh-gary · ‎06-15-2023

Hi everyone,

Due to the age of this thread, it has been closed to further replies. Please feel free to start a new thread HERE if you wish to continue to discuss this topic.

Thank you for understanding.