I submitted a question yesterday about a GSP order that did not appear as any other GSP order I have ever had. I checked again today and I could still see the buyer's address (not the GSP). This was an important sale for us so I contacted eBay to see if the transaction was processing properly. I was informed that after the sale the item became separated from the GSP. ?? The reason was that the buyer requested a total.
So basically eBay is telling me I can set the terms of my sale but, with a mouse click, the buyer can permanently change the terms of the sale and they can do nothing about it? Is that some fine print that I missed when I signed up for the GSP? If so, that would have been a deal killer right there. I chose the GSP because I did not want to deal with shipping certain items internationally.
While waiting for a supervisor to call back I went back through the GSP information and found nothing like this. I was also told that a sale can be removed from the GSP if the seller sends an invoice. A few years ago, before I understood the process, I tried to send an invoice and was blocked from doing so. So, has that changed? If so they need to make that information easier to find.
The supervisor I talked to was professional and very apologetic. However my only options were to ship the item or cancel the sale and contact the buyer to request they try again and not deviate from the GSP rules. Not sure why those rules would allow the buyer to request a total. I was told that he would submit a technical request to see if there was something they need to fix. Hopefully I was given correct information. Meanwhile, back to the listings
