30 day return

[shopperclub]

Someone said I might get more sales if I used 30-day return. I noticed a seller offering a 30-day return but then said that seller pays for return shipping. But then it said in listing to refer to ebay money back guarantee. So seller would offer to pay for return shipping if the buyer is not satisfied? (Let's say item does not fit.) At that point I might as well just donate to a thrift store.

[mam98031]

Ebay has a few different return policies you can choose from.  You are correct, buyers will typically like a seller that has a return policy.  But even sellers with a no return policy will have to take returns if they are filed as a SNAD.

No Return Policy = If a buyer files a proper Buyer's Remorse return request the seller can choose whether to accept this return request or just deny it.  This is the ONLY return policy that allows this.  The buyer would be responsible for the return shipping and when the seller goes to refund the buyer they can withhold the original shipping if it was separately stated on the the listing.  If they offer free shipping, they can not withhold anything for the original shipping.  If the buyer files a SNAD, even if it is incorrectly filed [buyer picked a less than honest reason], the seller has to honor that return request and the seller has to pay for return shipping.

30 or 60 day return policy with Buyer Pays Shipping = The seller has to honor a Buyer's Remorse return request.  The buyer would be responsible for the return shipping and when the seller goes to refund the buyer they can withhold the original shipping if it was separately stated on the the listing.  If they offer free shipping, they can not withhold anything for the original shipping.  If the buyer files a SNAD, even if it is incorrectly filed [buyer picked a less than honest reason], the seller has to honor that return request and the seller has to pay for return shipping.

30 or 60 day return policy with Seller Pays Shipping AKA Free Returns = The seller is responsible for paying the return shipping on all returns, no matter the reason.  When it comes time to refund, some partial refunds are allowed within the rules set forth in the Free Returns policy.

https://www.ebay.com/help/selling/managing-returns-refunds/handle-return-request-seller?id=4115

https://pages.ebay.com/seller-center/seller-updates/2018-spring/simplified-returns.html#m17-1-tb1

[robot-hands]

Sales?

Maybe.

The only thing you actually might get is better search placement...that is if what ebay tells us is true.