Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

Buyer will not ship return item to me

I sold a purse at auction. Buyer received on Oct 12th. My return policy was "buying is" and "no returns". On Oct 18th she emailed me and said there was a flaw I had not revealed and she wanted to return and get a refund. I agreed to let her return th...

returns due to Items not a described - can they be appealed for removal of service metric

I had a SNAD return opened and automactically approved by ebay due to the buyer not liking the color of item in person compared to my 12 pictures of the item. A weak reason considering i use a middle-end SLI camera and professional lighting in each o...

Will eBay let me bid on item that says ''May not ship to Canada''?

Will eBay let me bid on a model toy car item, under shipping info it says ''May not ship to Canada'' but the seller says he will ship to Canada for $25 which is fine. But will eBay let me place a bid? The auction ends tommorow evening (and has 0 bids...

Which takes precedence the picture or the specifics?

I listed an item and when i was posting it the item came up with some of the feels already filled out. I never specified anything--but full-sized in my description and the image says the amount is one ounce but since some of the specifics were alread...

Reduced shipping rates, how do they work?

About a week ago I was on here asking about ways to get more views on my listings. I was told that if I offer free domestic shipping, the final value fee I pay is reduced. I was reading about this, and according to eBay's help pages it's true. But wh...

eBay Automated Returns

How has Automated Returns destroyed your customer service?

Another POORLY Designed UPDATE - Useless new Bulk Shipping - Used Once - NO MORE

WOW Bulk shipping was UPDATED and it looks great. Well NO ONE CARES if it doesn't work like it should. Another failure. Fire your project managers and whoever writes your update designs because they obviously have NO IDEA what is needed. **Strike 1**...

Resolved! How do you send something via regular mail?

This is my first time wanting to sell something that will fit in a regular bubble mailer (in my case it's a small article of clothing). I want to give potential buyers an option to recieve it through regular, USPS, in-your-mailbox mail to save some m...

Did not receive item

Has anyone had experience shpping 1st class to Philippines and buyer claiming never received.Very polite buyer, emails all the time for status. Says he checks customs and local PO but to no avail. Wants to leave nice feedback before package received....

I think seller wants me to cheat on return

An order I placed with a US seller didn't arrive for weeks. I contacted seller and h sent a replacement. Oddly BOTH orders were delivered to me on the same day. I contacted the seller, asked to be sent a return label so I could return one order. He w...

free returns????? free stuff

hi well just like to say since free returns is here now. so cheap bayers think it means free stuff. in the last couple of months i am getting messages they don't want a free return for a full refund. they want to keep the item & get a full refund. if...

Resolved! shipping question

I sold 3 items. One is heavy and I want to ship it in it's own box and the other 2 items in a second box. The customer paid for all 3 items in one invoice. I don't know how to print a label and have tracking for 2 packages with varying weights etc. f...

Seller lied about condition of returned item

I'm posting here in case anyone else has had a similar experience....I bought a sweater (pre-owned) which was listed as being returnable (free 30 day returns). When the sweater arrived, it did not fit properly, so I started the return process. The se...

Resolved! Seller trying to trick me with shipping?

I added three items (cans of fudge) yesterday afternoon to my cart and requested a total. I requested a total because the items specify "Each additional item GBP 1.00". When requesting a total I got the error message that the seller did not accept co...

Resolved! Is there an appeal process for the new metrics calculations?

In the past 90 day I have had, and been charged on the metrics, for 10 returns. One of the returns stated “ordered by mistake”One stated “didn’t like the item” BUT he never actually returned it, apparently changing his mind. (He said it was smaller t...