eBay

stuff_from_dylan · ‎12-08-2018

Hello,

This is my first time dealing with an issue with a buyer an eBay. To sum it up, at the end of November the buyer asked me if a jacket was genuine leather. I replied I’m not sure, and provided her with a photo of the tag. She made an offer that I accepted. Anyways, I shipped the item and everything was fine. Today she messaged me showing photos of the jacket with holes and stuff. I swear there were NO HOLES. I’m assuming that USPS damaged it. I filed a claim with them to solve that issue. She also is claiming that it isn’t genuine leather which may be true, but I said I wasn’t sure and provided her with a photo of the tag. She is claming that I never did so. I reported the buyer and offered her the partial refund that covers everything but the shipping cost, so I’ll cut even. Is there anything else I should do?

PS: I am not on eBay to make tons of money, but I want to make a profit of the items I sell. She was also very rude in messages and explicticly lies about the tag in messages and claiming I am making up lies. Thank you for reading, I am very upset that this happened.

lja440 · ‎12-12-2018

@stuff_from_dylan wrote:
Oy, I would do that, but I don’t have much time on my hands to do so. I’ll try my best to get more photos and add descriptions as I list more stuff.

For now, I’ll edit the ones with watchers.

LOL, I have already been up to the barn to give the horses grain, Just about ready to run back up and put them out in the pasture and leave for work.

40 minute commute to work (USPS rural carrier), after work I will give the horses their evening grain and check on the birds topping off water for them and the horses tank. Pull a few items from the old farm house (aka storage building). Price them and some records for the two B&M shops. (I shut down on-line sales in late Nov to January, because of the heavy work load at the PO). Fri and Sat nights I may hit an auction for inventory if I see something on the two auctions I frequent websites.

Sat morning I take care of the route vehicles, oil changes happen every month, this week the 2005 Jeep needs brakes. Tonight after work I need to swing by the tire shop and order tires in as I will need to change tires in the next few weeks.

Most evenings find me cleaning, grading and pricing records for the B&M's or doing artwork on damaged records, turning some into clocks or rehabbing furniture pieces.

Sleep is over rated, but thoroughly enjoyed when I have time for it.

princess_phones · ‎12-12-2018

@lja440 wrote:

I know this seems like a lot of work but really once set up it takes only a minute or two per piece, and it pays off. 80%+ sell through and I rarely get a return request, and when I do it is usually on more tailored items which just may not fit right no matter how many measurements I list. Oh and the occasional person who didn't read the fact that the size 14 jeans were girls not women's (yes they were also in the children's category).

Yes, DOES seem like a lot of work but you’re right, you have to tweak the setup but once that’s done the pictures fly by. Once you set it up you know exactly how it’s done for the next time.

And you are absolutely correct, as a buyer I definitely spend more time with listings that have measurements and several pictures and I would skip a listing that had little to no description and only one picture.

princess_phones · ‎12-12-2018

@johnrj1226 wrote:
@princess_phones
Nice write up how to take better pics.
I would add a good photo editing software is also very help in creating a pic that is near or close to a color match. You will never get an exact match unless you have a significant investment in equipment like the pro photoraphers do - including seamless walls, pure white triggered lighting with umbrellas etc.
I use Microsoft Picture It! Express 9 - a free download software to adjust (photo shop) my pics to get a closer match - You can do the basic editing - crop, bright & contrast plus adjusting tint & hue & saturation - the hue and sat. really helps a lot. But you have to invest some time to play with it & learn how to use it - lot of folks aren't willing to do that.
I primarily use a light blue background for most of my pics, never use a white back ground - too much reflected light with or without flash but if the item is bright or shiny I will use a dark background - like black or dark blood red.

Thank you! I didn’t think about photo editing, you are absolutely right how much of a difference it makes.

I haven’t sold anything of interest lately that I couldn’t use a stock photo on, I actually have enough clothes and household items right now to start my own thrift store!

johnrj1226 · ‎12-12-2018

@lja440

I know what you mean about taking care of animalss. Grew up on a relatively small farm - 50 acres - in Michgan - had chickens (too many), ducks/geese (too many), rabbits (about 200), hunting dogs (4), sometimes pigs and a cow raised for the freezer. Catch the school bus at 6:30 am before that had to water & feed live stock beforer jumping on the bus. In the winter had to water them twice a day once in am & pm (water would freeze), had to carry two 5 gallon pails of H2O (40lbs each pai) thru snow quite often (some times snow up to my a _ _) from the house to the live stock - couldn't wait for spring as we ran a water hose out to the pens, co-ops, etc . But then the plowing, cultivating , harvesting was added on - but only watered the animals once a day.

Guess it didn't kill me - but it got me out in the sun a lot, so i can now help my Oncologist get richer. We couldn't spell sun block in the 50/60's - and some said the ladies liked bronze bodied guys back then too - so we Coopertoned. Oh well.

Pura Vida!

"I have the right to remain silent but I didn't have the ability." Ron White, Fritch, Texas
"Stay away from negative people, they have a problem for every solution." A. Einstein
"The Devil made me do it!" - Flip Wilson
"If the band can only play loud - they ain't no good - peps too!" J.R. Johnson

step22-51 · ‎12-12-2018

@stuff_from_dylan wrote:
I may seem clueless when I say this, but fix what exactly? Description? Photos? Categories? Will I get more sales this way?

yes, yes, yes and yes

lja440 · ‎12-13-2018

@princess_phones wrote:
@johnrj1226 wrote:
@princess_phones
Nice write up how to take better pics.
I would add a good photo editing software is also very help in creating a pic that is near or close to a color match. You will never get an exact match unless you have a significant investment in equipment like the pro photoraphers do - including seamless walls, pure white triggered lighting with umbrellas etc.
I use Microsoft Picture It! Express 9 - a free download software to adjust (photo shop) my pics to get a closer match - You can do the basic editing - crop, bright & contrast plus adjusting tint & hue & saturation - the hue and sat. really helps a lot. But you have to invest some time to play with it & learn how to use it - lot of folks aren't willing to do that.
I primarily use a light blue background for most of my pics, never use a white back ground - too much reflected light with or without flash but if the item is bright or shiny I will use a dark background - like black or dark blood red.
Thank you! I didn’t think about photo editing, you are absolutely right how much of a difference it makes.

I haven’t sold anything of interest lately that I couldn’t use a stock photo on, I actually have enough clothes and household items right now to start my own thrift store!

I don't have anything special for photo editing, just what is available through eBay. As for color I will do a color match for home decor and more formal clothing using a large box of crayola crayons (this I get a new box each year because sometimes Crayola will change color names. I resurrected this tip from when I did wedding decorations after my first complaint that some tapestry pillows were pink instead of the peach that showed on the computer.

lja440 · ‎12-13-2018

@johnrj1226 wrote:
@lja440
I know what you mean about taking care of animalss. Grew up on a relatively small farm - 50 acres - in Michgan - had chickens (too many), ducks/geese (too many), rabbits (about 200), hunting dogs (4), sometimes pigs and a cow raised for the freezer. Catch the school bus at 6:30 am before that had to water & feed live stock beforer jumping on the bus. In the winter had to water them twice a day once in am & pm (water would freeze), had to carry two 5 gallon pails of H2O (40lbs each pai) thru snow quite often (some times snow up to my a _ _) from the house to the live stock - couldn't wait for spring as we ran a water hose out to the pens, co-ops, etc . But then the plowing, cultivating , harvesting was added on - but only watered the animals once a day.
Guess it didn't kill me - but it got me out in the sun a lot, so i can now help my Oncologist get richer. We couldn't spell sun block in the 50/60's - and some said the ladies liked bronze bodied guys back then too - so we Coopertoned. Oh well.
Pura Vida!

I just have 4 old horses now. But I used to race endurance and help run a riding stable. Yeah, never bothered with sunscreen but I never get much of a tan, I do blotch. A lot of sun damage but so far no melinoma.

Last year I took in a Peacock with bad toes and went to the sale to get him a companion, ended up getting 3. Half a dozen chickens and a goat round off the non canine and feline herd. 2 farm dogs and a coon dog outside, 2 Chi's and a rat terror inside, 3 cats and 2 kittens (were dumped on the road about a month ago).

I have trough heaters and a heated bucket for water for the birds but in winter it's drag out the hose for the horse and then make sure all the water is drained from it so it can be used the following day, so I only have to carry a bucket to the birds and the dogs which also have a low heated tank for drinking water.

Unless we have freezing rain and the horses are in there isn't much to do in the barn, pick out the stalls if someone pooped on a normal day takes only a few minutes.