@weblori wrote:
I have also asked paypal & ebay to add LetterTrackPro as an option to add the tracking number when we mark the order as shipped - no clue yet if they will do that.
LetterTrack does not provide a "delivered" status. That is the key status that is used by eBay and PayPal for Item Not Received claims ... so, it is useless for eBay/PayPal tracking purposes.
That said, as you noted, it can help give a customer some information about the progress of a shipment.
I have used it for around 350 letters so far. I have had 2 eBay customers state that they did not receive their order - I sent them the LetterTrack Pro information & the address it was mailed to so they know which day the Letter was out for delivery. 1 of the customers actually forgot to update their mailing address in paypal - when I got the undelivered letter back - I resent it to her new address and tracked that too. The 2nd customer was scheduled to receive the letter the next day - they were impatient.
If a seller wants to consider this a customer service expense (as you noted, in order to give a customer some shipping information), then I can see how it might have some benefit for a buyer's shopping experience.
However at your mailing level, you are paying 24 cents (or more) per piece, which is more than $84 for this service to protect/track 2 items ... unless the value of those two items is greater than $84, I would think that this would be unnecessarily cutting into your profits.
I still maintain that eBay does not provide a good business model for US Sellers who are selling one-of-a-kind, low cost items under about $15-20 ... unless one enjoys making under minimum wage.
