Bug 'Remove Contact Info / Links From Listing' Error

[countryfolksoap]

I have a task notice to remove contact info and or links to non ebay websites from a listing. I verified there this is not valid, the listing is clean. I spoke with an ebay customer representative about this on 9/18/17 and she agreed. Ari said someties measurements impacted, which I do not believe since accurate measurements are needed in many listings. She told me she would look into this, but I never heard another word from her or any other CS rep. Prior error was for listing # 222315838472. I copied it, created new listing # 222660893451 which was good for about a month, but now that listing is also clean of violations, but it is flagged as have info again. 

[pocomocomputing · Accepted solution]

eBay member shipscript has this free scanning tool to check for issues in listings.

http://www.isdntek.com/ebaytools/ActiveContentScanner.htm

I ran it on your listings and there are three listings with issues. One of them is your 222660893451 and the issue is a non-eBay link in it. When I looked at the listings, there is code for link to your eBay store and in the link ebay is misspelled as etay. Correct it and the issue should be fixed.

The other two listings are missing target=blank apparently. See the tool for how to fix them.

@shipscript  Please help this seller when you can.

[shipscript]

@countryfolksoap

@pocomocomputing  has outlined the problem with three of your listings. The one listing 222315838472 contains a hidden link to your Etsy store, so look in the HTML code and remove that code from the bottom of your listing

<a href="https://www.etsy.com/shop/CountryFolkSoap?section_id=10494060" target="_blank"></a>

Then you have two other listings (222306425483, 222300089805) with links to other items, but the links are missing the target attribute that will force the link to open in a new window. Additionally, one of those points to an ended listing.

First, for multi-quantity or variation GTC listings where inventory may be depleted but will be restocked soon, consider using eBay's stock control to prevent those listings from ending.  The listings will be hidden instead of ending, and when you restock the listings, they'll appear again.

Also, if you want to link to items where listings may end, you might want to consider linking to a search of your other items rather than linking to a specific listing number.  And then, instead of displaying the item URL in the text of the description, consider pulling the thumbnail from eBay search and linking that thumbnail.  However, since you have a summary photo in all of your listings, let's use that photo instead, and we should pull it out of the listing that is likely to live the longest.

For instance, let's look at item 222300089805.

it says:

You can see our selection here.

http://www.ebay.com/itm/Fragrance-Oil-Candles-Soap-Lotion-Perfumes-Aromatherapy-Diffuser-Oils-/22229...

Instead, it could say:

Click to see our selection

The code could look like this, which will search your seller name for the keywords you add in red. If you delete the red, all your items will display.  (You have about 40 items, but the number of variations reported by eBay is 868.)

<p>
<a href="https://www.ebay.com/sch/countryfolksoap/m.html?_nkw=candle+fragrance" target="_blank">
Click to see our selection:<br>
<img src="https://i.ebayimg.com/images/g/9HkAAOSwMVdYF27K/s-l600.jpg" border="0" style="max-width:100%">
</a>
</p>

We could even get trickier and make separate areas of that image clickable so that different search terms could be used for each part of the picture.

[countryfolksoap]

You ROCK! Thank you so much! My eyes blur reading HTML since I rarely have to, now I see it. I'm saving the link, just in case I need again.

[countryfolksoap]

You ROCK! Thank you so much! I understand the roots you are referencing; I'll test transplanting the 'tricky bits' into my listings when I have some down time. It's my first time posting a question on eBay after 2 prior calls on different issues did not resolve or make any sense to me at all. I appreciate all the detail in your reply and hoping others will also benefit! 🙂 Sue