eBay

teklifestyle · ‎07-04-2021

This has been going on for about 3 weeks for some from my research for us its been over a week. USPS pickups are not going to continue to individually scan 30-50 packages a day for us. This bug or whatever got messed up on the backend is a pretty big deal I usually give eBay issues a week before I post and phone support is clueless about the issue.

eburtonlab · ‎07-04-2021

Does this workaround work for you?

https://community.ebay.com/t5/Share-eBay-Technical-Issues/scan-forms/m-p/31981377/highlight/true#M86...

teklifestyle · ‎07-04-2021

Thank you for the suggestion but there is no work around listed in that thread only suggestions is to scroll down however with the way it currently is broken it doesnt even show our history of scan forms. Its just flat broken.

cakeboardgames · ‎07-05-2021

Hey, I came to the forums for a different scan form problem haha.

Try clearing your cookies/cache, scan forms are still working for me. I've had to clear my cache a couple of times in the past few months to fix various issues on the site.

But on Friday our scan form only included about 70% of our shipped packages, only noticed it because it didn't include any of our priority mail packages and was missing a few first class packages.

whattheactualfox · ‎07-05-2021

Piggybacking on your answer here...

@teklifestyle I would try Google Chrome or Firefox. Preferably Firefox as it works well with ebay and compared to chrome uses less ram (but that is another topic for another day lol :P)

I am not an eBay employee but I sure feel like one sometimes
eBay Community Mentor Since 8-07-2023
Used to be panda75654
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cakeboardgames · ‎07-07-2021

I'm a chrome fan, but I might try Firefox if it works better with eBay.

Any suggestions for an external shipment management solution?

* ShipStation comes up a lot, but I don't want to pay $49/month for functionality that's built into eBay.

* Shippo doesn't work well or doesn't like Chrome (has issues with displaying consistently).

3 business days in a row our scan form hasn't reflected all of our packages. I'm glad my regular carrier thinks they have to scan every package 😅.