where did all the customers go and why - you tell me?

[percgrabbe-0]

want to hear your take on it, go

[kaelykat]

To Amazon and/or Wish.

[spokesbird]

I stopped using eBay's global shipping program.  It's too expensive and takes too long, so who is the customer going to blame?  It won't be eBay.  

[tellmemama]

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@percgrabbe-0wrote:

Well because if Fedex deny the claim the seller has to refund $1400 and lose his item too?

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Yes, they may deny the claim.  But they may not.  Having it sent back will definitely deny the claim.  Sure it's a gamble but if it were me I'd take the chance without having it returned.  It's not like he can just resell it for the same amount or thereabouts.  It's damaged.

Like I said, why reduce your chances to zero?

[tellmemama]

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@jason_incognitowrote:

Funny because I no longer see any of the best stuff here. It just doesn't realize anywhere near it's value. All I see are tons and tons of random overproduced trinkets.

The vintage and collectibles market seems to have moved on.  eBay is page after page of oyster cocktail glasses marketed to a buyer that doesn't even know what an oyster cocktail is.

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I think the main reason is because sellers have wised up and refuse to take the chance selling their best stuff here.  Why should they take the chance with false SNADs, INRs, or "rock" returns?   Unfortunately we all  lose because the buyers stop coming here to search because they can't find it listed, the sellers list their D List items which don't bring in nearly the sales, and eBay loses out on huge FVFs.

I was at a live auction last week with 358 different lots of stuff in my selling niche.  I only managed to get 8 of them because the prices were astronomical.  Well above what I could get for them here.  I think I won what I did because they were late in the auction and people had likely run out of money by then.

The best stuff still sells very well.  Elsewhere.

[ted_200]

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@tunicaslotwrote:

I can apply most everyone's points to other e-commerce sites or B&Ms. 

Buyers are disappointed going to a grocery store for the sale item - only to find they are out of stock or it never came in. They can't find the sale item because now it isn't in aisle G - they moved it to an endcap on aisle B.

I routinely have orders cancelled for out of stock from stores like Penny's, Target, Abercrombie, Easy Spirit. I haven't shopped at Macy's in 7 yrs due to an overcharge that took weeks to fix. So  buyers will sometimes leave the business and shop elsewhere but there is no business - no matter how wonderful - that won't have a disappointed buyer -  it's the nature of the beast - you can't please all the people all of the time.

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Perhaps it might be helpful and useful if this were one area where eBay did NOT attempt to emulate every other site? 

[ted_200]

I was at a live auction last week with 358 different lots of stuff in my selling niche.  I only managed to get 8 of them because the prices were astronomical.  Well above what I could get for them here. 

No, no, no... you must be mistaken... we've been informed by experts in the field that Auctions are a "thing of the past"... 

[tunicaslot]

ted - auctions on Ebay are pretty much a thing of the past unless you have something collectible that's true. You've always been pretty neutral and reasonable - but these past few responses - what happened?

[tunicaslot]

Maybe we need to ask the millions of buyers that still buy here! Hey if Ebay is not your thing anymore - or you feel another site is easier to navigate - that's fine.

I personally hate Macy's website as it's too slow but since I no longer shop at Macy's - it's not an issue anymore.

[gramophone-georg]

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@tunicaslotwrote:

ted - auctions on Ebay are pretty much a thing of the past unless you have something collectible that's true. You've always been pretty neutral and reasonable - but these past few responses - what happened?

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"Reality" would be my guess.

eBay creates its own problems. I had 18 items due to arrive in the last week, and the eBay arrival estimate was incorrect by several days on 100% of them. They're creating perceived problems for buyers where none need exist, even above and beyond the issues you listed in an earlier post that other entities suffer from too.

[gramophone-georg]

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@tunicaslotwrote:

I can apply most everyone's points to other e-commerce sites or B&Ms. 

Buyers are disappointed going to a grocery store for the sale item - only to find they are out of stock or it never came in. They can't find the sale item because now it isn't in aisle G - they moved it to an endcap on aisle B.

I routinely have orders cancelled for out of stock from stores like Penny's, Target, Abercrombie, Easy Spirit. I haven't shopped at Macy's in 7 yrs due to an overcharge that took weeks to fix. So  buyers will sometimes leave the business and shop elsewhere but there is no business - no matter how wonderful - that won't have a disappointed buyer -  it's the nature of the beast - you can't please all the people all of the time.

---

In your grocery store example, the store can and will issue a raincheck for the out of stocks. If they move the display- you mean to tell me you can't find an employee and ask them where it is? On eBay there's a chance of getting a nastygram from eBay for "exchanging contact info" if you try to guide the buyer by item number... a whole new level of bad buying experience added by eBay.

In your other examples, it's the store not managing its own inventory. On eBay with, for example, ghost listings, it's EBAY creating the problem with the SELLER'S inventory- another great example of eBay going above and beyond to add to buyer dissatisfaction. This has been a KNOWN GLITCH for over 15 years now and it's STILL NOT FIXED.

[black*max]

For me it's been the things I buy are really getting to be junk and eBay Buyer protection is a joke.

The people here on these boards are the best sellers on eBay but saddly make up less than 10% of eBay sellers.

[tunicaslot]

max -  good to see you - hope all is well - welcome back!

[nowthatsjustducky]

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@gramophone-georgwrote:

---

@tunicaslotwrote:

I can apply most everyone's points to other e-commerce sites or B&Ms. 

Buyers are disappointed going to a grocery store for the sale item - only to find they are out of stock or it never came in.

I routinely have orders cancelled for out of stock from stores like Penny's, Target, Abercrombie, Easy Spirit.

---

In your grocery store example, the store can and will issue a raincheck for the out of stocks.

Don't forget that the store's landlord won't shut them down for running out of stock on sale items.

[tunicaslot]

---

@gramophone-georgwrote:

---

@tunicaslotwrote:

I can apply most everyone's points to other e-commerce sites or B&Ms. 

Buyers are disappointed going to a grocery store for the sale item - only to find they are out of stock or it never came in. They can't find the sale item because now it isn't in aisle G - they moved it to an endcap on aisle B.

I routinely have orders cancelled for out of stock from stores like Penny's, Target, Abercrombie, Easy Spirit. I haven't shopped at Macy's in 7 yrs due to an overcharge that took weeks to fix. So  buyers will sometimes leave the business and shop elsewhere but there is no business - no matter how wonderful - that won't have a disappointed buyer -  it's the nature of the beast - you can't please all the people all of the time.

---

In your grocery store example, the store can and will issue a raincheck for the out of stocks. If they move the display- you mean to tell me you can't find an employee and ask them where it is? On eBay there's a chance of getting a nastygram from eBay for "exchanging contact info" if you try to guide the buyer by item number... a whole new level of bad buying experience added by eBay.

In your other examples, it's the store not managing its own inventory. On eBay with, for example, ghost listings, it's EBAY creating the problem with the SELLER'S inventory- another great example of eBay going above and beyond to add to buyer dissatisfaction. This has been a KNOWN GLITCH for over 15 years now and it's STILL NOT FIXED.

---

georg - you're right - but what place or business is without problems? We may not like many of the above situations - but I still use the platform as do millions of others because it works for us. When we can no longer make a profit here - then we may go elsewhere or just quit all together. The frustration so many seem to have for Ebay isn't doing a thing to fix these problems - but just making that person more miserable.

Would I love it if Ebay fixed the glitches rather than make new home pages or switch around hub - yes - but this has been the way they've handled things for years now and it's not going to change - you know that and I know that. I change what I can and accept what I can't change. I've started listing elsewhere and put more effort into my E store - all I hear is crickets while I've had 10 sales here in 2 days - that's great for me.

[tunicaslot]

But the A is even stricter when it comes to it's 3rd party sellers - Ebay is a walk in the park.