threat of negative feedback

[redemption2016]

Sold a 100. item, it is clearly in who knows where in usps land. Offering buyer total refund with sorrys o plenty. Once I do...can buyer still give me my first negative ever? With a total refund...and a mistake out of my hands?

[inhawaii]

Did you just refund the buyer and leave the transaction active?

Or did you cancel the transaction?

[redemption2016]

I have done neither..yet.  And I have no prob refunding...but if I do, I feel neg fback is innapropriate and punitive?

[tdumonde2014]

Yes.

[katzrul15]

Whether you refund or not for your lost parcel that is MIA, the buyer can leave negative FB for you.

[chapeau-noir]

Do not be held hostage by feedback - it doesn't have any impact on your metrics and a lot of the times buyers don't even bother looking at it, even though a first neg is kinda painful.

Just do the right thing as you see fit - that's all you can control.

Depending on the FB left, it may be eligible for removal, but don't depend on that.   Just use best practices.