eBay

garage-workshop · ‎02-10-2018

I had it with the theives on ebay, never known it to be so bad, I am a registered business, oe of the biggest on amazon, and yet ebay Im being robbed on a daily basis , and yet although we get proof of postage, proof of delivery, ebay still refunds the payment to the buyer, **bleep**,

ebay you have lost it,

takikawa4 · ‎02-10-2018

@garage-workshop

Are you entering the tracking number into the resolution center? And does the tracking show delivery to the PayPal address on the transaction page?

tenbiksewingembroideryitems · ‎02-10-2018

Join the party!!

I have listened to sellers complain about the new returns and never experienced it my self until now.

I get an nofification out of nowhere that eBay has approved a return. Buyer says in her return "I order the wrong one and made a mistake" eBAy PAYS to have it returned even thought my return policy is that buyer pays. Then she returns it damaged AND without the original box that was not only sent to her but pictures of it are in the listing!

After a few phone calls of how I recieved the item, eBay then says that they can't be sure that the buyer scratched a BRAND NEW ITEM!! Oh my, then who did this? My, my, my, I need Lt. Joe Kenda to work on this one. Really?

They never addressed the lack of the original box , just ignored that part. Subsequently, they refunded the buyer IN FULL, no restocking fee that is not only in my listing but is on the return details.

Then they gave me a DEFECT!!

I called and after a few choice words, they gave me my money back. Unbelievable!!

4 phone calls b/c eBay insist on getting in between the seller and the buyer on a return.

They told me the "system" made a mistake and they will ask the buyer to return the box. What a joke!

The buyer has no incentive to return it. At least it is sold.

Well, at least I have my money back but I told them that this buyer , with 5 feedback, will do this again b/c they got away with it once.

Ok, I'm done

madisonfinepen · ‎02-10-2018

Same thing is happening to me more and more. Simply do not allow a 'item not arrived' case to be started if tracking shows as delivered.

pjcdn2005 · ‎02-11-2018

I don’t think the original post is about returns but regarding your post, I think that eBay sends a label but the buyer pays for it.

pjcdn2005 · ‎02-11-2018

That doesn’t sound right. Why would ebay refund for an inr if you have delivery confirmation?

tunicaslot · ‎02-11-2018

One of the problems is that it may not be delivered within the estimated delivery date. Also looking at your feedback - the main problem is your handling time. You state in feedback most items are sent within 5 days and yet your listings I looked at show a statement that most items are sent within 2 days of receiving cleared payment.

If I sent payment right away and you waited 4/5 days to ship when your listing says a handling time of 2 - I'd be upset too!

tunicaslot · ‎02-11-2018

wrote:
Join the party!!
I have listened to sellers complain about the new returns and never experienced it my self until now.
I get an nofification out of nowhere that eBay has approved a return. Buyer says in her return "I order the wrong one and made a mistake" eBAy PAYS to have it returned even thought my return policy is that buyer pays. Then she returns it damaged AND without the original box that was not only sent to her but pictures of it are in the listing!
After a few phone calls of how I recieved the item, eBay then says that they can't be sure that the buyer scratched a BRAND NEW ITEM!! Oh my, then who did this? My, my, my, I need Lt. Joe Kenda to work on this one. Really?
They never addressed the lack of the original box , just ignored that part. Subsequently, they refunded the buyer IN FULL, no restocking fee that is not only in my listing but is on the return details.
Then they gave me a DEFECT!!
I called and after a few choice words, they gave me my money back. Unbelievable!!
4 phone calls b/c eBay insist on getting in between the seller and the buyer on a return.
They told me the "system" made a mistake and they will ask the buyer to return the box. What a joke!
The buyer has no incentive to return it. At least it is sold.
Well, at least I have my money back but I told them that this buyer , with 5 feedback, will do this again b/c they got away with it once.
Ok, I'm done

You need to come to the boards more so you know what to do when a situation like this happens as you are misinformed. Ebay never paid for a return label - the buyer purchased the label thru Ebay just like sellers can purchase their labels thru Ebay. When the item arrived not as described - you should have filed a Mail Fraud report and an IC3 complaint. Alo file an online police report for the buyer's local. Call Ebay and tell hem you filed reports and the item received is not in the condition in which it was sent - you'd win the case as you went to the trouble of filing the reports. I would also report the buyer for abuse of returns - which goes on their record. If this was their first time - Ebay may issue them a courtesy refund - but if they've had more complaints against this buyer - they may have had more serious consequences.

garage-workshop · ‎02-11-2018

No, your another one reading listings wrong, most of the listings state I will ship withing 1 working day of receiving cleared payment, then up to 4/ 5 days delivery time, as this is Royal Mail 2nd class, or hermes,

garage-workshop · ‎02-11-2018

This is exactly My point, they have no right to do so,

garage-workshop · ‎02-11-2018

We had a few ebay accounts, up to this weekend, we averaged over 50,000 items listed, not now all bar one I closed and I have ended all buy it nows,

we relied on turnover of sales not high profit, simply volume, we can easily do this, however to allow the buyer a cheaper rate, we offer free postage and packing, at the time, we use either Royal Mail 2nd class large letter or Hermes, Hermes do supply a tracking number however,

if you send via RM, ebay put there own post tracking number on the sale sheet for the buyer to see, now this number will get you no where, buyers can click that link that ebay have used to Royal Mail, and it states, either item number not known or wrong , so a lot of buyers are acting on this , receiving an item then claiming to have not received,

in the last 12 months , with all the missing parcels that RM have lost would fill 11 full pallets of stock were just not having it, Now bearing in mind we are not one of the largest on Amazon, we sale a higher volume, use the same Royal Mail and Hermes services, in 3 years one parcel been lost, 2 damaged, we are averaging 500 to 700 parcels a week with Amazon, 100 to 300 week Ebay Uk,

sam9876 · ‎02-11-2018

thieves

southernfriedbelle · ‎02-11-2018

I'm sorry this is happening to you. What is baffling to me, though, is why you would choose to sell on eBay when you're having such a great experience at Amazon. If selling on eBay is such a hassle for you, what's the point in doing it?

On eBay, Buyers rule, Sellers drool. There is little in the form of Seller Protection, and being successful in fighting for those rights we do have and availing ourselves of the few recourses open to us in order to do so is arduous, as @tunicaslot's response outlines.

The Money Back Guarantee has opened the floodgates to a deluge of unscrupulous buyers who are all too willing to lie and cheat the system to get a plethora of free stuff. There are plenty of honest buyers, but what you're describing points to the ones who aren't. Who knows why you're attracting them.

So, stay, and prepare to fight.

Or just keep rollin' on The River, where you apparently have a good thing going.

Belle