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shouldn't the item match the photo?

this has always been a bone of contention so for the most part i have learned to read item descriptions.

But when the item is quite specific in appearance and color you would think the photo should be what you bid on.

 

I buy a LOT of colored glass micro beads and have been very grateful to get them cheaply at auction 

 

Most of the sellers have sent exactly what i won in the photo 

 

but i bid on quite a few from a seller that are arriving in colors not shown, most of them are close in color but some are blatantly not. i am getting quite a few dark brown..... a color they probably have in excess since it's unpopular. And now upon reading the descriptions i see ORANGE as the color being offered (not one so far has been orange) The second most unpopular color.

 

i know i can return them but the very low price makes it just so much cheaper to keep them

 

So Really what my point is are there some sort of criteria regarding item photos being examples of the product one should expect to recieve?

 

here is a screenshot of examples

please don't chastise me for not reading each and every description , that is a MIBAD given.

and NO the seller offers no other info like "seller chooses color based on available stock" ... or other caviats of that nature .

 

thank you for any time and input you have afforded my situation

I would cry but drinking is a lot more subtle.
Message 1 of 22
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21 REPLIES 21

Re: shouldn't the item match the photo?

i have ordered from the USA and gotten the very same beads in the exact same packaging (with the cloud design)
When I contacted the seller, she told me ALL these beads are made in China unless i can find someone who actually makes them themselves and the advantage of buying U.S. is to honor that code and of course get the product faster.

They are also made in the UK.  Of course an Asian seller is going to tell you that they are the only place you can get these beads from.  But they are correct, I have yet to find any manufactured here in the US.  That doesn't mean they aren't, it just means I haven't found them.


Last November I ordered green hair for a Grinch doll from treycupcakes because I needed it immediately, even though ordering from China would be a fraction of the cost.
The hair never came and the seller said i may have misplaced it since it came in a small envelope so I figured she was probably right and sent the doll out with white hair instead.

There are good sellers and there are bad sellers in the US and in Asian countries.  Sorry that happened to you.

 

As to cost of the product.  I've too have ordered from Asian sellers before.  If I have no concern over how something is manufactured, I don't take issue with ordering from an Asian seller.  But if I have concerns over how something is manufactured, then I won't buy from an Asian sellers.  Asian manufacturers do NOT have to adhere to the same rules and regulations as a US manufacturer.  So if the quality of the item is an issue, it is important to do the research on the product before buying.


A week ago, Sept. 24, I received an envelope with green hair from Smiles Amazing Hair Bows and didn't know when I even ordered it (forgetting last year). I contacted them trying to find out if I got someone else's order then noticed the date stamp was November 2017.

A RARE issue to be sure.
 

But the saddest thing has been American artists emulating their sales techniques by claiming their dolls are silicone when they are not just to charge a higher price (an actual silicone reborn sells in excess of $1000). We have been fighting with eBay to stop the misuse of the word "silicone" to no avail and it seems buyers are accepting the fraudulent product without complaint. So American sellers feel abusing the system works for China so why not.

I'm not familiar with the industry you are in, but similar things happen in many categories on Ebay, so you aren't alone.

 

i hope you have enjoyed today's fun walk through the ins and outs of the "frustrated yet eternally hopeful eBayer"

I would cry but drinking is a lot more subtle.
I'm not sure why you are frustrated.  The various issues you outline are occasional and not the normal transactions with the exception of others intentionally mislabeling what they are selling.

mam98031  •  Volunteer Community Member  •  Buyer/Seller since 1999
Message 16 of 22
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Re: shouldn't the item match the photo?

So sorry that your buying choices have been criticized so much here on the boards.  I seldom post because of exactly what you described.

Take a deep breath -- you will get through this.

 

As an avid beader, I would be upset upon receipt of the order if it was incorrect.  Don't give up on eBay because of this seller.

 

Looked at your work and you are very creative.  Not necessarily my 'cup of tea' so to speak and yet I admire artists at every level.

Seller since 09/20/01 ~~ this is my posting ID.
Message 17 of 22
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Re: shouldn't the item match the photo?

"I'm not sure why you are frustrated. The various issues you outline are occasional and not the normal transactions with the exception of others intentionally mislabeling what they are selling."

hmm first i was frustrated by a gallery photo being different than the description and the description and photo being different than what I received
then I was frustrated by people running a 'holier than thou moral parade when an actual answer to my question would suffice
and now I am frustrated that something you went out of your way to copy and quote you obviously didn't read yourself ... exactly where did I say an Asian seller told me that
and how lovely of you to respond with opinions on an anecdotal story.
I would cry but drinking is a lot more subtle.
Message 18 of 22
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Re: shouldn't the item match the photo?

There is absolutely NO need to be frustrated by how a seller decides to design their listing.  None whatsoever.  If you don't like it for whatever reason you may have, just don't buy from them.  Move on and find a seller that you prefer to do business with.  It doesn't have to be any more complicated than that.  But you choose to purchase from the seller knowing that the photo wasn't up to your expectations and it was different than what the seller described.

 

Buyers have responsibilities too.  

 

I am sincerely sorry I upset you as that was not my intention.  You have every right to purchase from whatever seller you see fit.  You also have the right to not purchase from certain sellers that don't meet your needs via their description and/or pics.  I hope that you never run into this problem again.


mam98031  •  Volunteer Community Member  •  Buyer/Seller since 1999
Message 19 of 22
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Re: shouldn't the item match the photo?


@bdbq_reborn wrote:
"I'm not sure why you are frustrated. The various issues you outline are occasional and not the normal transactions with the exception of others intentionally mislabeling what they are selling."

hmm first i was frustrated by a gallery photo being different than the description and the description and photo being different than what I received
then I was frustrated by people running a 'holier than thou moral parade when an actual answer to my question would suffice
and now I am frustrated that something you went out of your way to copy and quote you obviously didn't read yourself ... exactly where did I say an Asian seller told me that
and how lovely of you to respond with opinions on an anecdotal story.

You got a lot of helpful replies, I hope you didnt expect them all to be what you wanted to hear.

My reply would be to file a SNAD case and mail them back to China.

Have fun with that. 

Then you will see that dont buy from China reply was not so bad at all.

Message 20 of 22
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Re: shouldn't the item match the photo?

honestly so simple
had nothing to do with design issues, i am not so thin skinned that I would feel compelled to go this far because I think I could build a better web page.
And I am pretty sure you already know that.

just holding a pink item in my hand looking at the screen seeing a blue item and reading a description that says orange
wondering if that is acceptable.
It is not

problem solved

hope this translates for you
I would cry but drinking is a lot more subtle.
Message 21 of 22
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Re: shouldn't the item match the photo?


@bdbq_reborn wrote:
honestly so simple
had nothing to do with design issues, i am not so thin skinned that I would feel compelled to go this far because I think I could build a better web page.
And I am pretty sure you already know that.

just holding a pink item in my hand looking at the screen seeing a blue item and reading a description that says orange
wondering if that is acceptable.
It is not

problem solved

hope this translates for you

There is no need to talk down to me.  You may like it to appear that I have no knowledge on the subject, but that would not be true.  You just may not agree with me.  And that I don't think should be an issue.  Often times people don't agree on threads.  It doesn't have to be a big deal.  But your condesending remarks are not welcome.

 

Buyers have responsibilities too.  If you don't like how a listing is descriped or the pics it contains, just don't buy from that seller.  But if a buyer decides to go ahead and purchase and then complains that they received orange beads is not the right thing to do IMHO.  


mam98031  •  Volunteer Community Member  •  Buyer/Seller since 1999
Message 22 of 22
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