sellers be aware my opinion & experience of not being protected even with proof!

[dewbarwonderland]

this has been a month long battle! i have over 1300 positive feedbacks,& have been a member since 1996. sold a lot of jewelry w sterling silver in it. pictured the sterling rings on there own so you could see what was sterling & called other sterling items out involved in the lot. the buyer wanted to return saying "no sterling if so its cheap china plated & i didnt even look at the rest" This was not the true case! i sell all sales as final (that's how its done in an auction house) & please ask questions before bidding. So eBay was going to refund & i said no way. i had most the jewelry at one time listed individual, showing each pc & the silver marks, i also had the item #s so ebay could see for them selves.( oddly enough i cant find any of those emails the buyer & i wrote back & forth through this bogus refund ordeal. where did they go ebay?) some days i waited up to 9hrs for a call from ebay. had in this months time talked to at least 8 staffers, all telling me something different which is very frustrating reexplaining the whole ordeal & at this point my anxiety was though the roof! i didn't want to refund because i don't lie in my listing to make a sale ,so to be accused of that was really what made me mad. I have bought fake silver on eBay & have contacted them about all the fake silver they are letting people sell. the answer to me was if it happens, i can return it & get my $ back. that's Not what i want to hear when I've collected silver for over 30ys. i know what I'm looking at & it makes me honestly mad that  a lot of ppl are buying what they think is silver & its fake stuff . eBay & an other popular auction site  claim ignorance when i try to point out  the fake stuff they are letting be sold, they are Not pulling off there sites when reported . So I'm an honest sell being accused of something i despise!  I'm an Ohio licensed auctioneer &  deal mostly in silver for over 30yrs. being an auctioneer you have rules to follow or you can loss your license, like selling fake stuff. long story short even with every item# individual pics of the marking more than enough proof ,that it was in fact silver. they sent her a return label, got my stuff back in a taped up paper bag, broke & missing pcs &she got her $ and I got a sorry but to bad letter from ebay!!as follows, i dont know how they get away w/ this.?

[jayjaspersgarage]

"Please tell us more, don't be cruel ( my inner Elvis)"

Please take a nice long walk and put things in perspective.  Smell some roses or find a beach.  Life is too short for ebay to have such a negative impact.  Over my 45 years as an adult I could list a dozen ways I was cheated in real life off-line.  Auto shops and commercial painters have cost me thousands but these things turn out to inconsequential in the large scheme of things when relatives start dropping left and right in front of you multiple times per year.  Let's just say that 2017 sucked for me losing three relatives in eight months.  But we get over it and move into a pandemic-filled  2020 year of life altering craziness we could never imagine.  Best of luck in the future.

[dewbarwonderland]

luckythewinner it looks like you have bought alot of thing off of pictures. so i dont know if you travel around and look at all the items you buy before you buy them. yes i realize there are fake items being sold. that's not my practice. i like you probably do, is before you buy something read the FB & make sure the ppl your buying from are consistent with there items & where they are made. if not i stay away. if someone is selling catnip & koolaid and have a Rolex watch in the mix you stay away. there is nothing in my FB history that isn't consistent with what i sell.. im really curious being that you say 

"A picture of a silver mark is not proof of anything other than the fact that you possess a picture of a silver mark. 

If eBay found in favor of sellers based on a picture, then unscrupulous sellers with a picture of a Rolex or a gold coin or an iPhone or an XBox would have driven every buyer off eBay years ago."  How do you determine any picture, being this whole site is based off buying from pictures is real?.. regardless of your answer, you just made this site a whole lot more unsafe to me lol. thank you

[dewbarwonderland]

very true jay😊

[luckythewinner]

@dewbarwonderland wrote:

 im really curious being that you say 

"A picture of a silver mark is not proof of anything other than the fact that you possess a picture of a silver mark. 

If eBay found in favor of sellers based on a picture, then unscrupulous sellers with a picture of a Rolex or a gold coin or an iPhone or an XBox would have driven every buyer off eBay years ago."  How do you determine any picture, being this whole site is based off buying from pictures is real?

---

You made my point for me without realizing it. 

No buyer can determine whether any item is real based on the picture. And a picture in a listing does not  prove that the seller actually mailed the item in the picture. 

That is exactly why eBay offers buyers a Money Back Guarantee, and exactly why I have "bought alot of thing off of pictures" - because I  know that eBay will support me if a seller cheats me.  

But on the flip side, that same Money Back Guarantee is exactly why eBay does not take a seller's word for anything. 

eBay knows that if a buyer gets cheated, he will probably never buyer here again and that hurts everyone. They also know that if a seller gets cheated and leaves, it really only hurts that seller because his buyers will simply buy a similar item from a similar item at a similar price. 

eBay seems to have clearly decided that buyers who cheat are less dangerous to their profits than sellers who cheat. I'm not saying it is right that eBay operates like that.  I'm not saying it is fair that eBay operates like that.  I'm just saying that is how eBay seems to have operated since 2008 when the MBG was instituted. 

[inhawaii]

I didn't read your entire post but from what i gather, you are upset because ebay sided against you in a dispute where you have PROOF that you are right. Absolute 100% undeniable proof.

Well so do 10,000 other ebay sellers.  Ebay does not have the time to look at everyone's proof. They will side in favor of the buyer. This is something you have to learn to  live with or move on. 

Good luck and stay safe.

[frodobagginskennedy]

First rule of E bay Fight club is to never list anything you cannot offord to give away.  It is what it is,  Nothing personal just e bay business

[sweethomeheirloomandantiques]

Now it’s getting harder and harder because eBay does nothing —absolutely nothing, to protect from all of the counterfeit cheap fake silver that is illegally marked and sold as 925 Sterling.

I have been reporting hundreds and hundreds of times for the last 10 years. I have personally paid to buy the counterfeit Chinese “925 silver” items so that I can lab test them in my home and absolutely prove that they are in no way real Sterling silver.

And eBay does nothing

Right now there are more than 10,000 listings for fake sterling silver items, each of them actually hallmarked with 925.

because of eBay’s negligence with being the middleman for all of the counterfeit sterling, the American market is flooded with silver items marked 925 – that are absolutely nothing but cheap junk.

what needs to happen? What can we do? It is ruining my sterling silver business. And it sounds like it messed with you also because you have all of these real sterling items and possibly there was one in there that wasn’t really Sterling – but is that your fault? Now we have to scratch and bore test every tiny piece of sterling before we sell it on eBay… when eBay itself is at fault for allowing the market to be flooded with fake 925 Hallmark items? It’s disgusting