@vam194169 wrote:
How long can a buyer take to return an item after they have received a return shipping label?
Hi @vam194169
It depends. There are differing rules laid out for Money Back Guarantee cases and just regular returns. Below is the policy link with info on seller responsibilities for buyer returns.
https://www.ebay.com/help/selling/managing-returns-refunds/handle-return-request-seller?id=4115
”How long a buyer has to ship the return:
Once the return is accepted, we'll provide the buyer with a date by which they should ship the item back to you. After 15 business days, if we don't see any indicators that the item is on its way back to you, we may close the return and protect you from negative feedback. Some returns may remain open for up to 35 business days. Returns cannot be closed at the request of a seller.
- eBay or seller-provided labels: If an eBay label was automatically provided or you provide non-eBay return labels and upload tracking, we may close the return if we don't see tracking scans or signals from the buyer showing the item was shipped within 15 business days of when the label was provided. If tracking is not uploaded, we may wait up to 35 business days before closing the return
- No label provided: If the buyer is responsible for return shipping, we may close the return if we don't see tracking scans or signals showing the item was shipped within 15 business days of the return being accepted. If you are responsible for providing return shipping and do not upload a label, we may wait up to 35 business days from the date the return was accepted before closing the return...”
Below is the link to the MBG details:
https://www.ebay.com/help/policies/ebay-money-back-guarantee-policy/ebay-money-back-guarantee-policy...
