mam98031 • Volunteer Community Member • Buyer/Seller since 1999
Simply-the-best-for-you Volunteer Community Mentor
Why wait? What purpose does that serve? Just refund the buyer less your costs to ship it to them and fees.
Stop trying to make something seem to be something it isn't. When a refund is processed, it goes back to the funding source that the buyer selected when they paid. Ebay can not change that nor can the seller.
Are you keeping the funds for your summer picnic fund?
@cristian3_6 wrote:It's strange that the buyer hasn't sent a message or opened a case
What if the money goes to other hands?
I think I'll keep the item and wait a year
If no one claims it, I can resell it
I sure hope you aren't being serious. Hopefully you are just trying to make a joke.
You can resale it. You don't have to wait a year. You have the item, just refund the buyer and list the item for sale again. It is that simple.
@cristian3_6 wrote:I don't think anyone would open a chargeback without first opening a case saying it didn't arrive
or not sending me a message saying it didn't arrive if eBay provides all that
The other day a buyer opened a case that didn't arrive and the tracking number said delivered
and the case went in my favor
That's why this is incomprehensible
You would be wrong. It happens ALL The time. Read more threads.
"incomprehensible" is a very odd word to use for this situation. You have many sellers telling you it happens and how they handle it when it does. But if you choose to keep money that doesn't belong to you, you can certainly do that.
@cristian3_6 wrote:I will send a message to the buyer explaining what happened
and I will see the response
I will try to send it again
WHY would you do that? You would be spending more money to have the same result.
If a buyer wants the item reshipped, then they need to tell you that. And if that is the case, you need to do two things, get a corrected address and invoice them for the Shipping cost and fees for the reshipment. I usually use PayPal for that purpose. You can ask the buyer for their email address so you can send them an invoice.
Once caution. If you go this route, DO NOT print your shipping label from the Ebay transaction. That will mess up the information on the original tracking number which is something you do not want to do as it covers you under Seller Protection. Get the shipping label through PayPal from the payment transaction for reshipping.
@cristian3_6 wrote:You are very right
I did everything as I saw on eBay, I printed the shipping label and sent it
and the buyer did not send any message or anything for a long time
It is not my fault either
The one who has to send me a message is the buyer or open a case
but hey, I am a good person and I will send a message to the buyer to see what is happening
We have all tried to explain to you that this isn't your fault and you ARE covered under Seller protection. You just keep resisting that information for some reason or the advice that has been given you for some reason.
I would do nothing like @wastingtime101 said early on. You are not required to do anything. Just set the pkg aside & wait & see what happens. These happen from time to time & usually you don't ever hear anything about them. If you're a volume seller they can become a big time waster, so that's why I started doing nothing. I have a place set aside for anything that comes back to me unexpectedly & there it sits unless/until I hear something. Usually I never hear a thing.
@reallynicestamps wrote:We women are trained to be "nice".
Don't.
This is business, not personal.
You have rights as well as responsibilities.
And this is not your responsibility.
Protect your bottom line.
The next step is the buyer's, not yours.
At this point from eBay's policies, you owe to non-responsive buyer nothing.
Wow, that is a pretty old and outdated view of women as a whole, not to mention insulting. As if women don't know how to be strong or let their voice be heard. IMHO while in recent months women have LOST some RIGHTS we use to have in our great nation, Women are still strong and can run a business and are able to speak up as needed.
Man or Woman does not matter. In this specific case that the OP came here about should be handled in a calm and thoughtful way. The OP may not even know there is a problem, so opening communication with the buyer in a polite and professional way is in order. I think both men and women can accomplish that.
I firmly disagree that the sellers that find themselves in this specific situation should sit back and wait to see if the buyer ever contacts them. First, they may not just send an email, they may open an INR. Inviting INRs by not being proactive in this situation doesn't make sense to me as we all know they all count as a ding in our Service Metrics.
I do support contacting the buyer as I've previously stated. If the buyer doesn't respond, as buyers are likely not checking emails as often as seller check theirs, just refund the buyer for the transaction LESS your original shipping costs and non recoverable fees. The seller has the product back and it is quite unfair for the seller to keep the entire payment. It doesn't belong to the seller.
You know, sellers get pretty upset with buyers that file Chargebacks and get to keep the product AND get their money back. So unfair to sellers. Yet some on this thread [not necessarily you] are saying just keep it and say nothing unless the buyer does. Why should the seller get to keep all the money AND get the product back? Why would that be wrong for buyers to do but not for sellers?
@yoonix1 wrote:Shouldn't be that complicated. Just send a message to the Buyer to work it out. If there is no response, I don't think there is anything else you should do. Just make sure to keep a good record of this transaction ( tracking #, photos of returned mail etc.) in case Buyer opens a INR case.
The OP is covered under Seller protection. Even if they buyer were to file an INR they would not win.
If you think it is OK for the OP to keep the product and the money, I hope you don't complain if you lose a Chargeback and the buyer gets to keep the product and get a full refund. It is the same kind of thing.
