eBay

igetsupgoods · ‎02-22-2022

A buyer claims to have not received an item that I shipped to him. USPS tracking shows that the item was delivered to him on Feb 1. The buyer filed a return request with eBay for a full refund. If the buyer did not receive the item, how can he return it to me??? The item is insured through USPS Priority Mail.

ise710 · ‎02-22-2022

@isatwin74 wrote:
Maybe I am asking that because the poster says he did a screenshot and put it into the case of the usps tracking number.

Unfortunately, an eBay INRRR does not have any option to add photos.

Only an INADRR or a BRRR gives each the buyer and the seller the option to upload photos.

isatwin74 · ‎02-22-2022

It's been a while since I have had a INR case. Your right they can't.

igetsupgoods · ‎02-22-2022

Okay. I added the USPS tracking number and the date it was delivered. I will wait and see how things work out. The item IS fully insured. If I accept the return though, I have to send and pay for a shipping label and that will be another $16.00 plus for the shipping. That $ucks. Again, IF he did not receive it, how is he going to return it, LOL. Thank you everyone. 🙂

reallynicestamps · ‎02-22-2022

Again, IF he did not receive it, how is he going to return it, LOL.

Exactly.

If he filed a Not Received dispute, your proof of delivery wins the case for you*.

If he filed a Not As Described dispute, your return shipping label forces him to return (albeit at your expense) or you win the case*.

If he does not use the shipping label, you win the case*. The cost of the unused label is refunded -- eventually.

If he returns the item with the label (or to be generous with his own label) you will be required to refund him.

But.

You have the item back and can investigate why he felt it was Not As Described. Who knows, he might be right!

Once you have it you can relist it, although you may want to adjust the price.

*If you win the case, he cannot leave feedback. And you should not.

He can contact you because there has been a transaction, even if you have added him to your Blocked Buyer List.

You do not have to respond to his Messages.

ise710 · ‎02-22-2022

@igetsupgoods wrote:
@ise710 wrote:
@igetsupgoods wrote:
A buyer claims to have not received an item that I shipped to him.

The buyer filed a return request with eBay for a full refund.
what reason did the buyer select from this list for the return --
was it Missing parts or pieces?
Yes

@reallynicestamps wrote:
If he returns the [missing] item with the label (or to be generous with his own label) you will be required to refund him.
But.
You have the [missing] item back
and can investigate why he felt [missing] was Not As Described.
Who knows, he might be right!