refund

[bird012]

customer recd product three weeks ago wants refund but has not returned items---just got msg he threw them in the garbage and wants refund

[dirk12955]

You can tell him that it does not work that way.

[slati_2013]

Tell him to return it for a refund. And use his message in case he sends you an empty box. 

[richard1rst]

"I'm sorry the product is not to your liking. Feel free to return it for a full refund"

And then DO NOT vary from that comment.

[bigdeals.etc]

Tell the buyer he’s going to have to root thru his garbage for it to return it back if he wants a refund.

Funny story, I had a buyer claim the exact same thing “I threw it in the garbage yesterday.” I told him I can still accept the return if he retrieves the item from there (I knew he was lying). Then he said they just picked up his garbage today. I knew that his city didn’t collect garbage until later that week.

A lot of buyers just want free items.

[katzrul15]

---

@bigdeals.etc wrote:

Tell the buyer he’s going to have to root thru his garbage for it to return it back if he wants a refund.

Funny story, I had a buyer claim the exact same thing “I threw it in the garbage yesterday.” I told him I can still accept the return if he retrieves the item from there (I knew he was lying). Then he said they just picked up his garbage today. I knew that his city didn’t collect garbage until later that week.

A lot of buyers just want free items.

---

YES!  Yes, they do!

Return for a full Refund.  Return for a FULL refund.  Return for a FULL REFUND!  (and report your Buyer from the transaction view of this order for Return abuse, etc).

Good luck!

[Anonymous]

I'm going to tell my car loan folks that I scrapped the Charger and ask for my money back......

[dbfolks166mt]

     Generally ebay will close out a return item case after 15 days but they can remain open for as long as 35. Once the case is closed don't forget to cancel the shipping label you provided. It will take USPS 4-6 weeks to process the shipping refund. 

How long a buyer has to ship the return:

Once the return is accepted, we'll provide the buyer with a date by which they should ship the item back to you. After 15 business days, if we don't see any indicators that the item is on its way back to you, we may close the return and protect you from negative feedback. Some returns may remain open for up to 35 business days. Returns cannot be closed at the request of a seller.

• eBay or seller-provided labels: If an eBay label was automatically provided or you provide non-eBay return labels and upload tracking, we may close the return if we don't see tracking scans or signals from the buyer showing the item was shipped within 15 business days of when the label was provided. If tracking is not uploaded, we may wait up to 35 business days before closing the return
• No label provided: If the buyer is responsible for return shipping, we may close the return if we don't see tracking scans or signals showing the item was shipped within 15 business days of the return being accepted. If you are responsible for providing return shipping and do not upload a label, we may wait up to 35 business days from the date the return was accepted before closing the return.