eBay

keziak · ‎10-11-2018

After the horror stories of ebay siding with buyers I thought I had a clear case. I checked tracking on an order at the time it was due to be delivered. No acceptance scan or any scans at all. I opened a case and was told to wait several days. Then today they emailed that my case was denied, no refund, because it "was delivered" according to the seller.

I could no longer find the transaction to double-check the tracking so I called CS. I got the tracking and still nothing about delivery or any scans. They sent me to the claims department and after going through the whole thing again I got my refund.

So I wonder how often this happens to people who have a legitimate problem but are not assertive about following up on claims. Certainly in my case it was not automatically the buyer is right.

smileytown18 · ‎10-11-2018

eBay is constantly messing up sellers in the claims process, so I guess they sometimes mess up the buyers end too.

Sorry about that

castlemagicmemories · ‎10-11-2018

SO glad you got your refund!

I wonder how many buyers simply walk away and never buy here again when they get a true SNAD, contact the seller, and are treated to strings of abuse and hostility.

abfabvintage · ‎10-11-2018

Hi, Castle. No one said there was any abuse or hostility. I would think it was an INR. I just still don't get why someone would not bother to contact the seller to ask where is my item? I guess I am still way too green here. Oh, it is Nap time for me...later ZZZZZZZ.

I ain't got the brains to make this up (Fantastic Beasts)

castlemagicmemories · ‎10-11-2018

@abfabvintage

Thank you for pointing out the obvious, but not necessary, seriously. Perhaps skip my posts as they seem to be confusing for you. I won't feel slighted.

OP wondered how many gave up because their case wasn't resolved properly.

I wondered how many gave up because they were abusively treated.

There is a correlation if you think about it for a second.

And yes, the OP STATED that it was an INR. There is no reason for anyone to contact the seller on an INR. The tracking shows where it is, and if it has been delivered, it is the buyer's responsibility to check with their family, neighbors, in and around their house, and with their local PO.

Have a good nap.

bigdeals.etc · ‎10-11-2018

Hm, that's weird... I would think that all INR cases are pretty much automatic. Processed by robots. OP, did the case get escalated, or perhaps the seller called ebay before the ability to escalate came up so an actual agent mistakenly closed it in their favor. Had the seller (or buyer) escalated, the case should be cut and dry awarding the buyer within a few hours. That's unless the seller was able to prove there was something wrong with your address. Glad to know you were able to get your money back.

@abfabvintage wrote:
I just still don't get why someone would not bother to contact the seller to ask where is my item? I guess I am still way too green here.

A lot of buyers (or rather just people in general) are more lazy nowadays... no offense as I include myself in here. If we hit a roadblock for something that we already don't truly understand, we get overwhelmed easily and start to assess "if it's worth the trouble." That's why some buyers will end up not calling ebay and bottle up the issue inside... thus hating ebay and never coming back.

castlemagicmemories · ‎10-11-2018

A lot of buyers (or rather just people in general) are more lazy nowadays... no offense as I include myself in here. If we hit a roadblock for something that we already don't truly understand, we get overwhelmed easily and start to assess "if it's worth the trouble." That's why some buyers will end up not calling ebay and bottle up the issue inside... thus hating ebay and never coming back.

**************************************************************************************************

And that is sad, but true. We see threads all the time by buyers who let the thirty days go by, or longer, and they may be out of time to file any claim. Some let the seller string them along past deadlines. They don't have the knowledge of policy to know how to handle things and they don't research, call or post for that knowledge, they may just give up and walk away.

abfabvintage · ‎10-11-2018

Hi, C. Before I lay me down to sleep...then why wouldn't you advise:

"it is the buyer's responsibility to check with their family, neighbors, in and around their house, and with their local PO." Rather than assuming possible abuse/hostility? That is my point. ZZZZZZZZZZZZZZ

I ain't got the brains to make this up (Fantastic Beasts)

castlemagicmemories · ‎10-11-2018

@abfabvintage wrote:

Hi, C. Before I lay me down to sleep...then why wouldn't you advise:

"it is the buyer's responsibility to check with their family, neighbors, in and around their house, and with their local PO." Rather than assuming possible abuse/hostility? That is my point. ZZZZZZZZZZZZZZ

@abfabvintage

The abuse/hostility has nothing to do with an INR. You are conflating issues here. Sorry but you don't have a point.

monster-deals · ‎10-11-2018

@bigdeals.etc wrote:
That's why some buyers will end up not calling ebay and bottle up the issue inside... thus hating ebay and never coming back.

That benefits everyone.

If a buyer isn't going to take the time to learn ebay it's just a matter of time before they getting around to ruining someone else's day when they had no need to.

Best they leave and not let the door hit them on the way out.

ersatz_sobriquet · ‎10-11-2018

@abfabvintage wrote:
Hi, C. Before I lay me down to sleep...then why wouldn't you advise:

"it is the buyer's responsibility to check with their family, neighbors, in and around their house, and with their local PO." Rather than assuming possible abuse/hostility? That is my point. ZZZZZZZZZZZZZZ

Of course that is the buyer's responsibility. Don't worry, tired or not, you are NOT confused one bit. Some hard working sellers send off their packages doing everything right in the process and then may in some cases get attacked with abuse and hostility because the package never arrives, whether fault of the carrier or porch pirates. Assuming things can go either way. You sound logical and rational and not in need of a nap!

kh-vince · ‎10-11-2018

Hello everyone,

This thread is getting a bit heated. Please remember that it’s fine to disagree with others, but discussion should always remain courteous and respectful.

Thank you for your cooperation.

emerald40 · ‎10-11-2018

@abfabvintage wrote:
Hi, C. Before I lay me down to sleep...then why wouldn't you advise:

"it is the buyer's responsibility to check with their family, neighbors, in and around their house, and with their local PO." Rather than assuming possible abuse/hostility? That is my point. ZZZZZZZZZZZZZZ

Buyers are under no obligation to contact the seller before opening a claim.

So good seller, bad seller - last seller was bad so this one must be also - I did not get my item so I am po'd off.

It is all irrelevant. Unless ebay makes it mandatory you have to contact your trading partner first, buyers can contact seller first or not. He does not need an excuse. Or can make one up. Or it could be true, or not. DOES. NOT, MATTER.

And buyers are under no obligation to run around their house and do a shout out to the neighbors. But in this case, it is (or should be) a slam dunk for the seller. He does not even need to respond if he does not want to.

But if you want to try to convert this buyer to a customer, then you try to help him.

First case, unless seller is in a niche, buyer does not have to placate the seller. He can just shop from a whole bunch of different ones.

Second case, since there are not many good buyers left, when you find one, you try to hang onto him by providing good service that he will remember the next time he is looking for that wigit.

ersatz_sobriquet · ‎10-11-2018

@kh-vince wrote:
Hello everyone,

This thread is getting a bit heated. Please remember that it’s fine to disagree with others, but discussion should always remain courteous and respectful.

Thank you for your cooperation.

Thank-you!

castlemagicmemories · ‎10-11-2018

@ersatz_sobriquet wrote:

@abfabvintage wrote:

Hi, C. Before I lay me down to sleep...then why wouldn't you advise:

"it is the buyer's responsibility to check with their family, neighbors, in and around their house, and with their local PO." Rather than assuming possible abuse/hostility? That is my point. ZZZZZZZZZZZZZZ

Of course that is the buyer's responsibility. Don't worry, tired or not, you are NOT confused one bit. Some hard working sellers send off their packages doing everything right in the process and then may in some cases get attacked with abuse and hostility because the package never arrives, whether fault of the carrier or porch pirates. Assuming things can go either way. You sound logical and rational and not in need of a nap!

With all due respect, here is my post. It clearly refers to SNAD, not INR.

Abfab asked why the OP did not contact a seller on an INR, I responded that that is not necessary, they need to check with family and neighbors, etc.

It was assumed by you and abfab that the abuse hostility is from the buyer to the seller because of INR, when that was never said. Abuse referred to a buyer contacting a seller about a SNAD and being abused.

I wonder how many buyers simply walk away and never buy here again when they get a true SNAD, contact the seller, and are treated to strings of abuse and hostility.

So apparently you experienced the same confusion~ a nap never hurts!. Naps seem to be in vogue here!