"Reply with Offer" questions

[wehaveyourpart]

Hello, I had a customer complaining about the shipping cost on an item. On this particular item the shipping options were USPS Priority or UPS ground. I replied to the message with "reply with offer".  In the message box I indicated to the customer that if he selected UPS ground we could send the item for $15 less. To simplify this I just deducted $15 from the original cost of  the item in the "Offer" field.  The customer orders the item but selects USPS Priority shipping. I'm trying to find the original offer but I can't. Is there a way to do this.  (The item is no longer available because he purchased it).  Also, am I technically obligated to send this USPS priority? When I send an offer can I specify condition for this offer in the message box with this offer?  The customer has now actually paid about $25 more for Priority option over the UPS option but I'm still losing $15 from my intended offer...Thanks

[katzrul15]

The offer typically is just for the item and does not include the shipping.

Have you emailed your Buyer regarding the shipping?

[supercharger-parts]

It's a real pain to find the offers, ridiculous that you have to hop thru hoops and swing a rubber chicken around to find it.

Go to your listings and find the item, then in the "action" column use the pull down menu to the left of the listing and then select review all offers.  Once on that page, you might have to click around within the box with your accepted offer to see if you can see any details.  I just usually take a pic with my phone before I send the offer because there is nothing from the order screen that indicates any offer was accepted, crazy stuff.

When you sent the offer the shipping options were whatever you had on the listing, the buyer chooses from that selection.  

If the customer selected priority, send it priority. 

You also can only send an offer once, once the customer purchases, they can't get another offer on that listing, and since the offer is only good for 48 hours (to the minute) I always hash out the details with my customer first and if they want a particular shipping method, I make that the ONLY shipping method on the listing until they purchase or the offer timer runs out.

[myboardid]

Reply with offer only applies to the price of the item, never to the shipping.  At this point you need to accept that you made an error and just ship the item to the buyer.  Chalk it up to a learning experience.  

Just FYI I do not let my buyers choose the shipping method.  I charge for Parcel Select, then ship Priority Mail, which with my postage discount comes up to be very close to the same.  But if for some reason, usually the size of the box, the postage is super expensive I then use UPS.  I don' t give the buyer a choice.

[frodobagginskennedy]

What I usually do is tell them to make an offer but NOT pay for it right away.  This way you can send an invoice with adjusted shipping.

[calntom]

You already let the buyer know what the shipping deal was going to be. I would go ahead and ship it UPS Ground.  

If the buyer, for some silly reason questions the carrier you chose, let them know that UPS is the more reliable carrier and you chose them for that reason. 

Another venue is pushing sellers towards UPS Ground rather than the ~comparable USPS Priority.