"Courtesy" refund questions.

[ominojyaku]

What makes the bots award that to a buyer vs one from the sellers funds?

Is there a limit or repercussions from too many of these?

[div_style]

I suspect the answers to those questions are super secret, stored  trebly-encrypted on servers in a secret location that only some low level eBay employee knows so that if any C-level exec were to be kidnapped no amount of enhanced interrogation would reveal anything.

[slippinjimmy]

I doubt very much that 'bots award courtesy refunds. I simply can't imagine that it is done in any other way than by a human who has authorization to do so.

Humans will give out a courtesy refund when a seller has done nothing technically wrong but eBay feels that the buyer deserves to be compensated for their loss.

[southern*sweet*tea]

I would imagine after so many "courtesy' refunds Ebay would remove the buyer's MBG privileges, just like credit cards will cancel the accounts of those people who abuse chargebacks.

[cr-8076]

I would like to speculate too, but I don't have the authorization.

[coolections]

I could be wrong but I think it says something like "you have received a one time courtesy refund".  It is controlled by humans, not the bots.