eBay

discountwarehouse2u · ‎01-28-2018

Already seeing a huge decline in sales from the decision to put the tab at the very bottom of page. Makes absolutely no sense whatsoever.

southern*sweet*tea · ‎01-28-2018

You would think Ebay would want to encourage sales, not discourage them. But this is Ebay, we can't expect things to make sense.

The easier you are to offend the easier you are to control.

We seem to be getting closer and closer to a situation where nobody is responsible for what they did but we are all responsible for what somebody else did. - Thomas Sowell

dtexley3 · ‎01-28-2018

brian@ebay Your turn Is there any feedback from eBay regarding this change?

Our promotions (10% off if you order 3 or more), (Free shipping with 4 or more items), etc are no longer at the top fo the page. Why?

Member of the Grumpy Old Man crew

hioctane62 · ‎01-28-2018

This the equivalent of Wal-Mart putting their "rollback" sale tags at the back of the shelf, behind the items. Who is running this ship?

two-tons-of-stuff · ‎01-28-2018

I agree that this change makes no sense at all. How is it a promotion when no one sees it when they enter the page? Based on the questions I get, I know many buyers don't even scroll through the whole description section so they definitely aren't going to make it to the bottom of the page to see the promotion!

I've been running a promotion for 5 days now...and I've had only 1 sale. I would have had at least 10 by now and the only reason I had that sale was because a buyer asked a question about combined shipping (which is explained in the description, illustrating my point above) and I was able to inform them about the promotion.

Being able to to offer 15% off of 4+ items (or any of the other combinations of choices) is one of the advantages of having a store, especially if you are selling items with a thin profit margin to begin with that benefits by multiple sales. If the promotions are going to be buried at the end, it's one less reason to pay for a store and list individual items. In my case, I do promotions so buyers can make the choices for themselves instead of having premade lots, and they still can benefit from the low shipping cost of a lot.

I wonder if this has anything to do with mobile. On my android phone using the ebay app, I can see the promotion BEFORE the "About this item" section. So I'm wondering if the lower placement on the browsers has something to do with that? I hope not because unfortunately for me, many of my buyers are older and more likely to be using a desktop browser. I have few mobile sales on these items.

I hope this is just a temporary situation and ebay will fix this quickly! I can't believe any of the sellers will be happy with this change or benefit from it. Thanks for letting me share my 2 cents! Good luck to all of us on this one.

power_emporium · ‎01-28-2018

This is not a glitch but it is intentional on eBays part. This has to be the worst "improvement" yet. WHY BURY THE PROMOS? Nobody is going to see them!

dtexley3 · ‎01-28-2018

wrote:
This is not a glitch but it is intentional on eBays part. This has to be the worst "improvement" yet. WHY BURY THE PROMOS? Nobody is going to see them!

With eBay's history of poor coding and UAT failures why would you think this is anything else but a mistake? No need to see a deliberate descision when careless coding is evident on an ongoing basis.

Member of the Grumpy Old Man crew

power_emporium · ‎01-28-2018

It was reported on Ecommerce that it was intentional not a glitch.

https://www.ecommercebytes.com/C/abblog/blog.pl?/pl/2018/1/1517174414.html

markdown-media · ‎01-28-2018

In a related thread in the technical issues forum, a user posted a response from Ebay Twitter support claiming this was intentional.

two-tons-of-stuff · ‎01-28-2018

Thank you for posting this information here...Heading over there now...If this really is intentional I'd love to hear the thinking behind why this was done!

Anonymous · ‎01-29-2018

wrote:

Already seeing a huge decline in sales from the decision to put the tab at the very bottom of page. Makes absolutely no sense whatsoever.

Hi @discountwarehouse2u, I wanted to confirm that this is an intentional change based on initial testing that showed an increase in sales when promotional info was moved below to the description. We are keeping a close eye on this and I can assure you that if this leads to a reduction of sales for our sellers, we will look into reverting back to the previous format. As our market evolves, we are always striving to increase visibility and sales conversion for our sellers and that can lead to changes in format for how certain features are displayed.

lookng2015 · ‎01-29-2018

Well I don't know who you did your testing on, but I'll save my promotions for when it gets moved back to the top.

"If a product doesn't sell, raise the price" - Reese Palley
"If it sold FAST, it was priced too low" - also Reese Palley

newview · ‎01-29-2018

wrote:
Hi @discountwarehouse2u, I wanted to confirm that this is an intentional change based on initial testing that showed an increase in sales when promotional info was moved below to the description. We are keeping a close eye on this and I can assure you that if this leads to a reduction of sales for our sellers, we will look into reverting back to the previous format. As our market evolves, we are always striving to increase visibility and sales conversion for our sellers and that can lead to changes in format for how certain features are displayed.

Buyers don't even read descriptions anymore and eBay thinks they'll scroll to the bottom of a listing? I'll certainly not be promoting anything knowing that the info will be buried at the bottom of a wall of text that I know buyers don't read.

I'm ̶p̶r̶e̶t̶t̶y̶ ̶s̶u̶r̶e̶ certain the lunatics have taken over the asylum.

medjugorjeonlineshop · ‎01-29-2018

This change is bad, very bad.

Just return promotion on top because no one see promotion on bottom, no one.

hioctane62 · ‎01-29-2018

wrote:
wrote:
Already seeing a huge decline in sales from the decision to put the tab at the very bottom of page. Makes absolutely no sense whatsoever.
Hi @discountwarehouse2u, I wanted to confirm that this is an intentional change based on initial testing that showed an increase in sales when promotional info was moved below to the description. We are keeping a close eye on this and I can assure you that if this leads to a reduction of sales for our sellers, we will look into reverting back to the previous format. As our market evolves, we are always striving to increase visibility and sales conversion for our sellers and that can lead to changes in format for how certain features are displayed.

Maybe that means that the banner being on top means they SEE it, and are turned off by promotions altogether. We should all stop using promotions immediately.