order problem

[olinghouse-83]

My customer wants to cancel his order but he doesn't know how to cancel his order by himself. What should I do? If I cancel my order will it affect my sales account?

[forward-motion]

Just go to cancel order and mark the reason buyer asked to cancel. You will end up paying a whopping .30 cents in the end.  It will have no effect on your account, and all is well in the end. 

[nobody*s_perfect]

And the 30 cents is only if the buyer has already paid.

It's not possible for a buyer to cancel a transaction -- it must be done by the seller.  If you choose the reason "Buyer requested" as suggested above, then there will be no defect point on your account.