new automatic description system

[cristian3_6]

Hello

eBay has a new automatic description system.
My question is:
What happens if there's a return claiming "not as described"
with eBay's automatic description?
Thank you.

[lisa5768]

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@luckythewinner wrote:

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"New automatic description system:" Are you referring to using an AI description? 

The OP is referring to the new AI descriptions eBay will adding to listings viewed in the mobile App, over which the seller almost has no control: 

https://pages.ebay.com/sellerinformation/news/sprupd16/view-item.html

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@luckythewinner 

That "new" AI descriptions display in your link is from 2016. It has been in use for 10 years now and eBay no longer allows active content. 

[bbcardzman]

Same thing that happens when you describe your item perfectly, eBay sides with the buyer and you get screwed. Either way you won't win.

[inhawaii]

The bottom line is YOU (the seller) are responsible for what's in the description, written by you, a robot, a Clingon or whoever,